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ci calls

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ci calls

Postby herrmann » Mon Nov 30, 2009 12:46 pm

I am trying to figure out the reports. Can someone give me a clear explanation between calls and cicalls. Thanks.
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Postby mflorell » Mon Nov 30, 2009 3:55 pm

CI Calls are "Customer Interaction" or the calls that are statused as Human Answered calls.
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Re:

Postby ghernandez » Tue Jun 30, 2020 11:48 am

mflorell wrote:CI Calls are "Customer Interaction" or the calls that are statused as Human Answered calls.



Good Stuff.
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