Campaign: Agent answers but no outbound call

[kvar]

Hello,

Our new installation:
VERSION: 2.14-756a
BUILD: 200609-2257
Asterisk 13.29.2-vici
openSUSE Leap 15.1

I have setup Currier, campaign, list of leads, user, phone etc.

I am able to make campaign test call thru the campaign web form.

I logged in as agent with phone extension 1001 and I have onhook a softphone regitered to 1001, at 85.75.182.31
My softphone is ringing, I hear the message that I am the only one online but nothing happens after that.

My main question is how to debug such cases, is there any other vicidial logfile to trace eg the MeetMe agi call?

This is the asterisk debug (the last 2 lines, when i disconnect the call from my softphone).

Jul 2 16:42:15] == Using SIP RTP CoS mark 5
[Jul 2 16:42:15] -- Called 1001
[Jul 2 16:42:16] -- SIP/1001-00000013 is ringing
[Jul 2 16:42:16] -- SIP/1001-00000013 is ringing
[Jul 2 16:42:26] > 0x7fbea4016aa0 -- Strict RTP learning after remote address set to: 85.75.182.31:40012
[Jul 2 16:42:26] -- SIP/1001-00000013 answered
[Jul 2 16:42:26] -- Executing [8600051@default:1] MeetMe("SIP/1001-00000013", "8600051,F") in new stack
[Jul 2 16:42:26] -- Created MeetMe conference 1023 for conference '8600051'
[Jul 2 16:42:26] -- <SIP/1001-00000013> Playing 'conf-onlyperson.gsm' (language 'en')
[Jul 2 16:42:27] > 0x7fbea4016aa0 -- Strict RTP qualifying stream type: audio
[Jul 2 16:42:27] > 0x7fbea4016aa0 -- Strict RTP switching source address to 85.75.182.31:1034
[Jul 2 16:42:31] > 0x7fbea4016aa0 -- Strict RTP learning complete - Locking on source address 85.75.182.31:1034
[Jul 2 16:43:01] -- Hungup 'DAHDI/pseudo-1536172102'
[Jul 2 16:43:01] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/1001-00000013'
[Jul 2 16:43:01] -- Executing [h@default:1] AGI("SIP/1001-00000013", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)") in new stack
[Jul 2 16:43:01] -- <SIP/1001-00000013>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -------SIP 200 OK) completed, returning 0
[Jul 2 16:43:01] == Manager 'sendcron' logged off from 127.0.0.1
vici*CLI>

[carpenox]

did you setup your dialplan correctly from your carrier? Also check if they have a number u need to press before getting an "outside" line for instance mine uses a "5" that i have to change in my outbound campaign...

[kvar]

Since the test call from the campaign detail view form, is succeeded I suppose that the trunk with my provider is correctly configured. But I will consider your comment.
thanks.

[carpenox]

Yea your right. I didn't realize u did it thru campaign. Good call

[kvar]

I change the carrier connection type from peer to friend (locally and on carrier) and something moves on...

[williamconley]

Before you attempt OnHook agents, go through the Vicidial Manager's Manual from page one without skipping anything and be certain your Vicidial system works. After you have confirmed that Vicidial is operating properly, by the book, then you can attempt special configuration settings and options.

Repeat: Start at page one. Don't skip anything. New everything. Verify NO errors before continuing to the next step each time.

Bring us your error, page, line and Manager Manual version so we can see exactly where you are and what is happening. It works SO much easier that way.