SIP extension Closer

[Zaraab]

I want my agents to be able to transfer calls to the closers, where as my closers will only use the sip phone rather than login into the vicidial through a closer group, plz advise how to achieve that

[carpenox]

this is done through the campaign detail settings. Have you checked through the manager manual?

[Zaraab]

this is done through the campaign detail settings. Have you checked through the manager manual?

I have checked the manager manual which is the free one.

im using vicibox 9, i just want to know how to do the settings so that my agents can transfer calls to SIP extensions used by the closer

[carpenox]

OK so the way i do it is by setting the inbound campaign for directagent queue to the sip extension and pre-populating the presets in campaign for outbound. then u can hit transfer conf and then local closer. you have to change certain settings to Y such as inbound and transfer and its a little more than that but its kinda common sense if u read the ?s

[Zaraab]

OK so the way i do it is by setting the inbound campaign for directagent queue to the sip extension and pre-populating the presets in campaign for outbound. then u can hit transfer conf and then local closer. you have to change certain settings to Y such as inbound and transfer and its a little more than that but its kinda common sense if u read the ?s

thanks u so much for the sharing, I would request ur kind, so that if u could just explain a bit clear?

Suppose i have an inbound or outbound campaign, and I have extensions say for example 1001, 1002... Now all i want is, that i want the agents of the inbound and outbound campaign to be able to transfer their calls to extension 1001 or 1002 through blind transfer or dial with customer.

Thanks.

[carpenox]

do you have your dial prefix set for 3way in the detail view of your campaign?

[Zaraab]

do you have your dial prefix set for 3way in the detail view of your campaign?

no

[carpenox]

try it

-nox