Hello!
I am trying to make a conference with 5 users, the agent, the client and 4 external people, so far only managed a conference with 3, agent, client and external, is it possible to have this conference with more than 3 users?
Thanks oldies!
Conference with 5 users
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Conference with 5 users
by Joss2103 » Wed Jul 22, 2020 7:22 pm
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Re: Conference with 5 users
by mflorell » Thu Jul 23, 2020 6:42 am
Possible? Yes. Easy? Not exactly.
There are currently 2 options:
1. You can use the DIAL OVERRIDE option to put other parties into the agent session BEFORE you call the customer
2. You can write a custom SCRIPT iframe PHP script to insert calls into the agent session one at a time while the agent is on a phone call
The first one you can do by default, the second one will require custom scripting. We've had clients do both.
There are currently 2 options:
1. You can use the DIAL OVERRIDE option to put other parties into the agent session BEFORE you call the customer
2. You can write a custom SCRIPT iframe PHP script to insert calls into the agent session one at a time while the agent is on a phone call
The first one you can do by default, the second one will require custom scripting. We've had clients do both.
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