Hello!
I am trying to make a conference with 5 users, the agent, the client and 4 external people, so far only managed a conference with 3, agent, client and external, is it possible to have this conference with more than 3 users?
Thanks oldies!
Conference with 5 users
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
2 posts
• Page 1 of 1
Conference with 5 users
by Joss2103 » Wed Jul 22, 2020 7:22 pm
- Joss2103
- Posts: 99
- Joined: Wed Jul 22, 2020 3:20 pm
Re: Conference with 5 users
by mflorell » Thu Jul 23, 2020 6:42 am
Possible? Yes. Easy? Not exactly.
There are currently 2 options:
1. You can use the DIAL OVERRIDE option to put other parties into the agent session BEFORE you call the customer
2. You can write a custom SCRIPT iframe PHP script to insert calls into the agent session one at a time while the agent is on a phone call
The first one you can do by default, the second one will require custom scripting. We've had clients do both.
There are currently 2 options:
1. You can use the DIAL OVERRIDE option to put other parties into the agent session BEFORE you call the customer
2. You can write a custom SCRIPT iframe PHP script to insert calls into the agent session one at a time while the agent is on a phone call
The first one you can do by default, the second one will require custom scripting. We've had clients do both.
- mflorell
- Site Admin
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
2 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 52 guests