Excluding Whisper Recording

[rustynail]

Hi Experts,

We use whisper function with agents and currently whisper is recorded with call recording. Is there anyway it can be excluded from call recording? Mean agent hears whisper but it does not get recorded... anything like moving agent channel to some other meetme or extension and using whisper on him and after whisper put him back with customer etc..

Regards,

[carpenox]

Not for sure but maybe use the ip relay script with --help to see if there's a trigger for that

[rustynail]

Thanks @carpenox ... I will definitely check it.

Cheers!

[rustynail]

Hi,
I have checked the ip relay script but haven't got much clue.... any other option available ?

Regards.

[carpenox]

well, whisper is done thru a vicidial conference, which is already a meetme. I honestly dont have any clue how to record the whisper portions although Bill may be able to help, or matt.

[rustynail]

Thanx for feedback... lets see if someone comes up with an idea

Cheers!