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what is ACD switch?

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what is ACD switch?

Postby facelessassassin » Fri Oct 26, 2007 10:51 am

is there anyone can explain what is the ACD switch?

Thanks! :)
facelessassassin
 
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Postby ramindia » Fri Oct 26, 2007 12:32 pm

Hi

http://en.wikipedia.org/wiki/Automatic_call_distributor


this should help you

ram
Kindly post your feedback, if this solution works.
so its very usefull for others who join later as a NEWBIE.
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Postby facelessassassin » Mon Oct 29, 2007 8:44 am

thanks! thus the vicidial has a Automatic Call Distribution? and if we were going to configure a ACD in vicidial for an inbound call, do they required a device?



Thanks in advance!


-facelessssassin-
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Postby ramindia » Mon Oct 29, 2007 10:47 am

Hi

i recomend to visit, www.eflo.net

and download Vicidial PDF, you can see lot of feature in that

ram
Kindly post your feedback, if this solution works.
so its very usefull for others who join later as a NEWBIE.
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