How can we integrate caller profile service in Vicidial Agent Screen on an Inbound Call.
Like an agent is receiving an IB call. Based on his caller ID, can we get different information about the caller like is name, his credit score, address etc pre-populated on agent screen or through web button.
Currently using:
ViciBox 9.0.3 from .iso | Vicidial 2.14-738a Build 200210-1628 | Asterisk 13.29.2 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel 440BX | Intel(R) Xeon(R) CPU X5650 @ 2.67GHz
Integrate Caller Profile Services
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
2 posts
• Page 1 of 1
Integrate Caller Profile Services
by streetboy » Tue Aug 18, 2020 2:14 pm
- streetboy
- Posts: 39
- Joined: Tue Sep 25, 2018 1:21 pm
Re: Integrate Caller Profile Services
by mflorell » Tue Aug 18, 2020 2:37 pm
Yes, we have set this up for other clients. It really depends on the specific service you are using as to how simple it is to configure though.
- mflorell
- Site Admin
- Posts: 18384
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
2 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 45 guests