HOW TO GENERATE REPORT FOR CALL MENU

[ruben23]

Version: 2.14b0.5
SVN Version: 3253
DB Schema Version: 1596
DB Schema Update Date: 2020-06-04 22:30:06
Password Encryption: DISABLED - S1 - C1
Auto User-add Value: 101
Recording Prompt Count: 0
Install Date: 2020-04-15
Asterisk 13-vici


HI any idea how to generate reports for call menu and also where do i check this reports, Thanks

[jjohnson78]

It sounds like you want a report on what is happening when calls reach a call menu. What you would need to do is go to that call menu, and select a "Tracking Group" ID. Then, the report you want to run is the "Inbound IVR Report", and on that report there is a field for "Inbound Groups", and one of the options in that field should be the tracking group you set for that call menu. Then you just select that group and run the report for the date range you want.

[williamconley]

As JJohnson says, start here (although if your version is too old ... these may not be available!!):

Tracking Group -This is the ID that you can use to track calls to this Call Menu when looking at the IVR Report. The list includes CALLMENU as the default as well as all of the In-Groups.

Log Key Press -This option if enabled will log the DTMF key press by the caller in this Call Menu. Default is 0 for disabled.

Log Field -If the Log Key Press option is enabled, this optional setting can allow the response to also be stored in this list field. vendor_lead_code, source_id, phone_code, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, alt_phone, email, security_phrase, comments, rank, owner, status, user. Default is NONE for disabled.

It would be useful if you shared your purpose for checking these logs. Are you trying to be sure calls get to agents in the right amount of time? Or are you looking to harvest your call menu logs for certain types of leads to call back? Or something I am simply not going to guess?

If your version is too old, consider viewtopic.php?f=7&t=34612