Asterisk 11 keep crashing

[ahsan_raza706]

hello i am using vicibox 8.0.1 with asterisk 11. some times asterisk just stopped automatically please help me how can i fix it

[mflorell]

Asterisk 11 is no longer supported and has several bugs and exploits that make it unsuitable for use in most production systems. We would recommend upgrading to Asterisk 13.

[ahsan_raza706]

Well, Asterisk 13 has a major issue regarding Amd , We understand that you have tried to tweak it in Agent Route AMD option, but it still has no comparison with asterisk 1.8/11, on survey campaign we hear lot of voice mails and dead calls. Which is not understandable for us that how agent can hear answering machine on routing extension 8373/8366 , call should be land to agent to agent only incase someone press a digit, I tried to raise that question even, but didnt get reply, Yes i know i tried to change many provider, but same result asterisk 13 has major issue for amd and survey campaign.
any help would be appreciated.

[carpenox]

yea 8373 should be good, what are you using for wait for silence options? try 2000,2,30

[ahsan_raza706]

whatever i use my question is call should be transferred to agent after pressing any digit. but how is it possible that agent gets a answering machine call. Means how vicidial can receive dtmf from answering machine? waiting to understand.
my settings are
REMOTE AGENT => IVR ON CAMPAIGN 1 WITH 8373/8366 => Survey method call menu with blank wav of 1 sec time out => ingroup logged in from campaign 2.