Distortions in voice

[salartelcast]

Hello, hope you all guys are well.

I'm having too much issue of distortion on the calls made from vicidial telephony server using webphones. We've tested out from 3 different networks but the issue is still persisting as . There is also no load in server as I'm monitoring both of them continuously, can you guys help me figure out the problem

I'm currently using

Vicibox 8.0.1 from .iso | Vicidial Version 2.14-753a Build 200518-0828 | Asterisk 11.25.3| Cloud Server | No Digium/Sangoma Hardware | No Extra Software After Installation | 3vCPU | 4GB RAM | 80GB NVM SSD

If you guys can guide me through this it'll be helpful

[williamconley]

"3vCPU"? By this I suppose you are indicating that your server is virtualized and/or cloud hosted with three Virtual CPUs assigned. Vicidial does not run virtually. It requires Hardware to run. You can upgrade your cloud server to a hardware server and get three non-virtual CPUs (more likely two or four) by leasing a physical server instead of a virtual one.

Virtual Vicidial is only valid for testing/sandboxing or a single agent, as a rule.

[ambiorixg12]

if you have tested 3 differents networks and also with differentes provide I suggest you try something different to the cloud server you re using right now , distortion on voice is related to lack of resources also congested network and bad virtualization and why not bad carriers