CSAT Survey Configuration in Vicidial

[ramizuabhalim]

Hi Team,

I would like to ask about the configuration of CSAT Survey for incoming and outgoing after agent hangup the call? The data we can trace from the database.
Is possible we can configuration inside vicidial UI instead of custom dialplan?

This is the details.

Version: 2.14b0.5
SVN Version: 3302
DB Schema Version: 1608


Thanks in advanced.

[mflorell]

This already exists for In-Groups, take a look at the "After Call Survey" options.

[ramizuabhalim]

Hi mFlorell,

Yes, I saw it.

Thank very much sir.