callback

[mister511]

Good day.
There is a need to set up a callback when there are no operators in the network or not working hours.
I can not find instructions, please share

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Basic concept:

If the Inbound call generates a new lead, you can set the new lead to be in a list that is in an outbound campaign (ie: ready to dial IF the proper conditions are met).

If the inboound call links to an existing lead, the same concept applies: It'll need to be in a list/campaign ready to dial.

Next up: we need to meet those conditions. To dial out, a lead must have "dialed since last call" set to "0" (means NO). This can be accomplished by having the list reset just at the start of shift.

It must also be in a dialable time zone based on the campaign settings for dialout. That blocks the call from being dialed before (for instance) 9AM local time. Handy.

And the lead must have a dialable status. Each campaign has a "Dial Status" list. If the calls in question become DROP, then putting DROP in as a Dial Status would meet this criteria: Beware, however, that outbound dropped calls may also get caught by this method. So perhaps some segregation of outbound vs inbound is needed.

Another (more in-depth and detailed) method is to use a "No Agent Call URL" in the Ingroup. This may have the URL of a php page that can perform any number of tasks including (but not limited to) creating a callback for "anyone" and placing the lead (whether it was new or already existed) into a list that's in a special "morning callbacks" campaign, or even placing the call directly in the hopper (if you know that the first agent to log into this campaign won't violate local calling time rules.

And yet another method would be to have a php script/web page with a button on it that the first agent/manager could push to grab all of the previous night's missed calls and place them in the hopper Right Now for dialing.

Lots of options.

Pretty sure the Vicidial Manager's Manual has a detailed method as well.