All installation and configuration problems and questions
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by gardo » Thu Nov 01, 2007 3:10 pm
What's the proper way to do a 2nd level closer transfer? Here's the scenario:
Outbound Campaign: TESTCAMP
Inbound Campaign: TESTCAMP_B
Ingroup: TESTCAMP
Ingroup: CL_TESTCAMP_L
Agent on outbound campaign "TESTCAMP" calls a customer. Agent then transfer the customer to a closer in "TESTCAMP_B" via "transfer conf" link with CXFER90009 as D1. Now closer in "TESTCAMP_B" wants to transfer the call to another closer in CL_TESTCAMP_L. How does the closer do that? Via "transfer conf" link and D1 too?
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gardo
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by mflorell » Fri Nov 02, 2007 12:27 am
There is currently only one way of doing that right now. You have to use another inbound group "CL_TESTCAMP_B_L" for the calls coming in from your inbound campaign. This will be different in the next release of VICIDIAL though.
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mflorell
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