Closer to another closer transfer

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Closer to another closer transfer

Postby gardo » Thu Nov 01, 2007 3:10 pm

What's the proper way to do a 2nd level closer transfer? Here's the scenario:

Outbound Campaign: TESTCAMP
Inbound Campaign: TESTCAMP_B
Ingroup: TESTCAMP
Ingroup: CL_TESTCAMP_L

Agent on outbound campaign "TESTCAMP" calls a customer. Agent then transfer the customer to a closer in "TESTCAMP_B" via "transfer conf" link with CXFER90009 as D1. Now closer in "TESTCAMP_B" wants to transfer the call to another closer in CL_TESTCAMP_L. How does the closer do that? Via "transfer conf" link and D1 too?
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby mflorell » Fri Nov 02, 2007 12:27 am

There is currently only one way of doing that right now. You have to use another inbound group "CL_TESTCAMP_B_L" for the calls coming in from your inbound campaign. This will be different in the next release of VICIDIAL though.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: No registered users and 107 guests