Hi,
I'm looking for an option to get callmenu wait time in cdr.
ViciBox v.8.0.1 from .iso | Vicidial 2.14b0.5 SVN Version: 3337 | Asterisk 11.25.1-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Atom(TM) CPU C2750 @ 2.40GHz
CallMenu time tracker in CDR
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
7 posts
• Page 1 of 1
CallMenu time tracker in CDR
by jackclark » Wed Dec 23, 2020 11:26 am
- jackclark
- Posts: 3
- Joined: Wed Dec 23, 2020 9:09 am
Re: CallMenu time tracker in CDR
by carpenox » Mon Dec 28, 2020 9:47 am
can u be more specific with what your trying to do
Alma Linux 9.4 | SVN Version: 3889 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2423
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
Re: CallMenu time tracker in CDR
by jackclark » Wed Dec 30, 2020 7:55 am
I'm taking incoming calls from Call Menu --> In-group--> Agent but in export call report it is only showing length_in_sec= Ingroup + Agent and I want length_in_sec= Call menu + Ingroup + Agent.
- jackclark
- Posts: 3
- Joined: Wed Dec 23, 2020 9:09 am
Re: CallMenu time tracker in CDR
by carpenox » Wed Dec 30, 2020 9:43 am
I am not sure because I've never tried to find out that info, but perhaps the inbound IVR report may show you?
Alma Linux 9.4 | SVN Version: 3889 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2423
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
Re: CallMenu time tracker in CDR
by jackclark » Thu Dec 31, 2020 7:18 am
No Inbound IVR report doesn't fulfill my requirement. I want call length including call menu duration for each lead.
- jackclark
- Posts: 3
- Joined: Wed Dec 23, 2020 9:09 am
Re: CallMenu time tracker in CDR
by carpenox » Thu Dec 31, 2020 10:42 am
i am not sure honestly, im sure someone else can chime in and help you with this
Alma Linux 9.4 | SVN Version: 3889 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2423
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
Re: CallMenu time tracker in CDR
by williamconley » Wed Jan 06, 2021 11:04 am
You might be able to acquire this by activating the click-tracking/logging feature of the call menu. that would get you each button press and may provide a time for each button being pressed. But I've not verified this in any way. Happy Hunting! Thanks for posting your system specs.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
- williamconley
- Posts: 20256
- Joined: Wed Oct 31, 2007 4:17 pm
- Location: Davenport, FL (By Disney!)
7 posts
• Page 1 of 1
Who is online
Users browsing this forum: Google [Bot], Majestic-12 [Bot] and 88 guests