Access Remotely

[gopu5]

Hey Guys

How do we set up VICIDIAL Admin + Agent access in such a way where it can be accessed from anywhere via Internet? In my case I can access VICIDIAL in home network IP connection but not in outside network so how do we change that? Your help will deeply appreciated!

[carpenox]

you need to change the server IP to the public IP address not the internal LAN IP

[gopu5]

Well how do we do that? Where can we find that settings?

[carpenox]

Admin > Servers > Server

Then change the server ip address

[williamconley]

you need to change the server IP to the public IP address not the internal LAN IP

No. This is not necessary for public access. This IP is used for server -> server communications.

Just be sure the "Admin Home URL" in system settings does not have an IP or domain. Should be "../vicidial/welcome.php" so the IP/domain is provided by the browser and not by Vicidial. Even Admin Home URL is only used when you hit "home".

Otherwise, it's only an issue of making sure web traffic arrives at the server and returns to the client without confusion. If you have both public and private IPs, often the Gateway will use the internal IP's network which is not going to work well. Be sure the Gateway is on the Public network, not the Private network.

[gopu5]

you need to change the server IP to the public IP address not the internal LAN IP

No. This is not necessary for public access. This IP is used for server -> server communications.

Just be sure the "Admin Home URL" in system settings does not have an IP or domain. Should be "../vicidial/welcome.php" so the IP/domain is provided by the browser and not by Vicidial. Even Admin Home URL is only used when you hit "home".

Otherwise, it's only an issue of making sure web traffic arrives at the server and returns to the client without confusion. If you have both public and private IPs, often the Gateway will use the internal IP's network which is not going to work well. Be sure the Gateway is on the Public network, not the Private network.

Well can you please tell where do we make required changes? In yast lan? router settings? VICIDial Admin settings? Thank you!

[striker]

to access your dialler from outside ie via internet, you need a static public ip from your internet provider.

either you can buy a dedicated public ip for your dialler, or if already you have a static ip for your isp router, then
do the port forward or virtual server or one to one nat in your router/firewall settings.

to access the dialer you need port forward below ports
80 - http if you are not use https in you dialer
443 - https , if your dialer is enabled

5060 - register any sip softphones

note: once your dialer is open to public , you need to consider the security for your dialer access.

[ed123]

If your office router capable to handle VPN try that one instead or build one. We use pfsense as OpenVPN server since the pandemic and so far no issues while all the agents and none sales work from home.

[gopu5]

to access your dialler from outside ie via internet, you need a static public ip from your internet provider.

either you can buy a dedicated public ip for your dialler, or if already you have a static ip for your isp router, then
do the port forward or virtual server or one to one nat in your router/firewall settings.

to access the dialer you need port forward below ports
80 - http if you are not use https in you dialer
443 - https , if your dialer is enabled

5060 - register any sip softphones

note: once your dialer is open to public , you need to consider the security for your dialer access.

Noted. I will try it & let you know. Thank you