Dead Call

[Joss2103]

Good day!

Excuse me, I am setting up a predictive campaign so that when a customer hangs up the call after five seconds he hangs up on the agent's side, qualifies himself with the same estus and goes to the next call, I activated the Dead Call setting and What is happening is that before the next call is passed, the session is paused and it must be activated so that the call reaches the agent, do you know what I should do so that the agent's session is no longer paused?

Thank you!

[carpenox]

Im not sure if there is a default setting for this, but i believe you can achieve this with the agent api but that would only work on one user:

http://server/agc/api.php?source=test&u ... lue=RESUME

[striker]

check whether you have activated the Agent Pause After Each Call under campaign..

[carpenox]

actually striker, I believe using the deadcall function automatically puts it into pause, regardless of pause after call if im not mistaken

[striker]

@carpenox yes you are right
Dead Call Max Seconds:
If this is set to greater than 0, after a customer hangs up and the agent has not clicked on the Hangup Customer button in this number of seconds, the call will automatically be hung up, the status below will be set and the agent will be paused. Default is 0 for disabled.

[Joss2103]

So the agent session will always be paused?

[carpenox]

From dead call yes but then you could send to dispo and from there logged out after too long of not unpause

[Joss2103]

And they do not know if there is any configuration that allows me to do what I need, which is to end a call in predictive, once the client hangs up on the agent's screen, he also hangs up, qualifies himself with the same status and immediately the next call arrives ?

[carpenox]

why isnt the agent just marking the call with a disposition and waiting for next call? I dont understand why you would not have an agent interaction once the call has been hungup on customer side