Agents with 2 Calls at the time

[iboam]

hi everyone and thanks for all the support, i remember i did this once but cant remember, i have 1 agent using a campaing but sometimes she is on a call and get callback and she's unable to get the second call and put the current one on hold and get back .... any solution ??? cant remember how i did it before


Thanks

[mflorell]

The campaign setting "Agent Call Re-Queue Button" will allow agents to send their current active call into an AGENTDIRECT queue just for them, so they can take another call.

[iboam]

If there is only one agent how may i get the second call

[mflorell]

Right above the Re-Queue campaign setting is the "Agent Grab Calls in Queue" setting, which allows an agent to click on a call in queue and have it sent to them. I would also suggest taking a look at the other settings around those two, which you also may want to activate.

[iboam]

Ok thanks will try it

[iboam]

i found it ... is the option
Agent Grab Calls in Queue:

[carpenox]

yes u can set to 1-5 for how many to be able to see in queue