[SOLVED] AMD Tuning after Upgrade

[mjohn425]

Hi Guys,

We have recently moved a server from an old version old version of vicidial running Asterisk 11.22.0 to latest vicibox install Asterisk 13.34 and the AMD seems to be going a little worse than previously. I have copied over the amd.conf from previous which seemed to improve it a bit but still not ideal. I have noticed that the routing dialplan has changed.

Previously:
VERSION: 2.14-721a
BUILD: 191015-1620
SVN: 3149
; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,Playback(sip-silence)
exten => 8369,n,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,n,AMD(2000,2000,1000,5000,120,50,4,256)
exten => 8369,n,AGI(VD_amd.agi,${EXTEN})
exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8369,n,Hangup()

New:
VERSION: 2.14-789a
BUILD: 210227-1126
SVN: 3359
; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,n,Playback(sip-silence)
exten => 8369,n,AMD(2000,2000,1000,5000,120,50,4,256)
exten => 8369,n,AGI(VD_amd.agi,${EXTEN})
exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB-----${CONNECTEDLINE(name)})
exten => 8369,n,Hangup()


I am wondering if anyone could shed some light on this change. I think people are hanging up before they get to an agent, has there been a change in the agi scripts which might cause this?

[mjohn425]

I have gone through the AMD log on the admin utilities page and have noticed that there has been about a 2000 call difference that has changed from MAXWORDS to TOOLONG which have been sent through to the agents. I have used the new AMD Agent setting in the campaign to not send these to the agent and it is working perfectly.

[mflorell]

Thanks for your postback!

[carpenox]

yea i wrote up a little tutorial for this a couple months ago, are you using additional settings? id be interested to add it to the article