Hi,
I Would like to seek your help
we have slow in coming calls like 1 - 2 minutes waiting time for the agents
i already tried adjusting the ratio but no luck
we only have 27 agents
vicidial version 2.14-701a
build 190302-1745
asterisk 13.21.1
Slow incoming calls
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Slow incoming calls
by ragingstriker » Mon Mar 15, 2021 10:06 pm
- ragingstriker
- Posts: 7
- Joined: Tue Sep 11, 2018 5:37 pm
Re: Slow incoming calls
by carpenox » Tue Mar 16, 2021 2:24 am
can you share your campaign settings for this portion and i can tell you what to adjust
or try similar to this ^^
or try similar to this ^^
Alma Linux 9.4 | SVN Version: 3890 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2428
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
Re: Slow incoming calls
by ragingstriker » Tue Mar 16, 2021 2:49 am
carpenox wrote:can you share your campaign settings for this portion and i can tell you what to adjust
or try similar to this ^^
here is my campaign settings
- ragingstriker
- Posts: 7
- Joined: Tue Sep 11, 2018 5:37 pm
Re: Slow incoming calls
by carpenox » Tue Mar 16, 2021 4:56 am
how many channels do you have thru your carrier?
Alma Linux 9.4 | SVN Version: 3890 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2428
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
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