Manual dial doesn't work in specific phone numbers

[dhijrwn]

Hi guys,

when im trying to manual dial in agent web client this number format
dial code: 1
phone number: 87735052XX

it doesn't dial, i dont hear the ringing sound and i dont see any logs in asterisk.

but when i tried to manual dial it using soft phone i see logs and it can dial.

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but itried to dial some other number and it can successfully dial
dial code: 1
phone number: 71493312XX
phone number: 95432976XX
phone number: 80329738XX

it can dial and i see logs in asterisk
-----
carrier dial plan
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:1},,tTor)
exten => _91NXXNXXXXXX,3,Hangup

[mflorell]

Since that number is a Toll-Free number, if you are also using a Toll-Free number for your CallerID, it most likely will not dial since you cannot dial a toll-free number from a toll-free number.

If that is not your issue, then you should post the Asterisk CLI output from your dialing attempts.

[dhijrwn]

Since that number is a Toll-Free number, if you are also using a Toll-Free number for your CallerID, it most likely will not dial since you cannot dial a toll-free number from a toll-free number.

If that is not your issue, then you should post the Asterisk CLI output from your dialing attempts.

Hi Matt, thank you for replying.
I'm not using a toll-free number for the callerID, this is the callerid campaign i have set 12093624XXX.
So when i tried to call the toll free number, it doesn't show any logs in asterisk, and no ring at all.

[mflorell]

Well there goes the easy reason it could be happening, now you're just left with dialplan debugging.

First, you will need to check the vicidial_manager MySQL table and see what the exact extension and channels that were used for that call were.

Then, you will have to look through your extensions.conf and extensions-vicidial.conf and see if there are any entries that will match what was dialed.

[dhijrwn]

Well there goes the easy reason it could be happening, now you're just left with dialplan debugging.

First, you will need to check the vicidial_manager MySQL table and see what the exact extension and channels that were used for that call were.

Then, you will have to look through your extensions.conf and extensions-vicidial.conf and see if there are any entries that will match what was dialed.

Hi Matt.

this is the query result when i dialed the toll free number. no ring no logs in asterisk -r

1193 | | 2021-04-15 13:01:35 | SENT | N | 192.168.3.8 | | Originate | M4151301350000000011 | Exten: 99918773505288 | Context: default | Channel: Local/8600051@default | Priority: 1 | Callerid: "M4151301350000000011" <12093624749> | Timeout: 60000 |

the channel field is empty.


and then the extensions-vicidial.conf has this end of file message ; END OF FILE Last Forced System Reload: 2021-04-09 10:54:05

i see the dial plan entry
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:1},,tTor)
exten => _91NXXNXXXXXX,3,Hangup

[mflorell]

Looks like it's dialing "99918773505288" in the dialplan, and what you have posted would not match that.

You would need something more like this:

exten => _9991NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:3},,tTor)

[dhijrwn]

Looks like it's dialing "99918773505288" in the dialplan, and what you have posted would not match that.

You would need something more like this:

exten => _9991NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:3},,tTor)

Woa! That's fixed the problem, Thank you so much Matt.

i added a new entry to catch that exten.
exten => _9991NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9991NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:3},,tTor)
exten => _9991NXXNXXXXXX,3,Hangup

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another thing i noticed.
so when i tried to dial that toll free phone number i see the customer information that the DialCode field sets to 991. but when i tried to call normal phone number, it just populated to DialCode 1

both my dial prefix and manual dial prefix is set to 9 in campaign.