I have configured user only call back. I am facing an issue, where the call-back is landing to different user not the user who created the call back.
can any help hot to make sure call-backs are triggered to user who created it.
This is my setting
User only call-back
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
7 posts
• Page 1 of 1
User only call-back
by rajivtech22 » Mon Apr 19, 2021 12:53 pm
Hello,
I have configured user only call back. I am facing an issue, where the call-back is landing to different user not the user who created the call back.
can any help hot to make sure call-backs are triggered to user who created it.
This is my setting
I have configured user only call back. I am facing an issue, where the call-back is landing to different user not the user who created the call back.
can any help hot to make sure call-backs are triggered to user who created it.
This is my setting
Vicibox v11 from .iso | VERSION: 2.14b0.5 BUILD: 231227-2217 | SVN Version: 3796| Asterisk 16.30.0-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Dell PowerEdge CS24-SC | Intel Xeon E5-2697A / 512 SSD / 64 GB
- rajivtech22
- Posts: 37
- Joined: Fri Jul 26, 2013 3:07 pm
Re: User only call-back
by carpenox » Mon Apr 19, 2021 1:51 pm
you have the owner populate setup?
Alma Linux 9.4 | SVN Version: 3890 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2428
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
Re: User only call-back
by rajivtech22 » Mon Apr 19, 2021 2:45 pm
This is my setting.
what do I change
what do I change
Vicibox v11 from .iso | VERSION: 2.14b0.5 BUILD: 231227-2217 | SVN Version: 3796| Asterisk 16.30.0-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Dell PowerEdge CS24-SC | Intel Xeon E5-2697A / 512 SSD / 64 GB
- rajivtech22
- Posts: 37
- Joined: Fri Jul 26, 2013 3:07 pm
Re: User only call-back
by carpenox » Mon Apr 19, 2021 2:57 pm
how i showed you in the pic, set to user and enabled
Alma Linux 9.4 | SVN Version: 3890 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2428
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
Re: User only call-back
by rajivtech22 » Mon Apr 19, 2021 4:28 pm
Where can agent view their call-backs ?
Vicibox v11 from .iso | VERSION: 2.14b0.5 BUILD: 231227-2217 | SVN Version: 3796| Asterisk 16.30.0-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Dell PowerEdge CS24-SC | Intel Xeon E5-2697A / 512 SSD / 64 GB
- rajivtech22
- Posts: 37
- Joined: Fri Jul 26, 2013 3:07 pm
Re: User only call-back
by carpenox » Mon Apr 19, 2021 6:02 pm
depends how u set your callbacks up, but using the blink red is what i use, tthen there is a link on agent screen with callbacks as they come
Alma Linux 9.4 | SVN Version: 3890 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2428
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
Re: User only call-back
by rajivtech22 » Tue Apr 20, 2021 12:56 am
Still my call-backs are assigned to any one even after chaining the above mentioned settings
Vicibox v11 from .iso | VERSION: 2.14b0.5 BUILD: 231227-2217 | SVN Version: 3796| Asterisk 16.30.0-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Dell PowerEdge CS24-SC | Intel Xeon E5-2697A / 512 SSD / 64 GB
- rajivtech22
- Posts: 37
- Joined: Fri Jul 26, 2013 3:07 pm
7 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 27 guests