No Delay Call Route ingroup setting

[dspaan]

Can anyone explain to me what this setting does exactly apart from the already included help text: Setting this to Y will remove all wait times and audio prompts and attempt to send the call right to an agent. Does not override welcome message or on hold prompt settings. Default is N.

I have set this to Y and tested but i still hear the on hold prompts (which is good). Which wait times does this setting remove. I've been getting questions from agents who are in a busy inbound queue and are in ready status while there are callers in queue but it sometimes takes 30 seconds before they get the next call. Enabling this setting and also the no block options seems to have solved it but i'm just curious what this setting does.

[carpenox]

perhaps try setting up view calls in queue and allow them to manually grab the calls

[mflorell]

With No-Delay-Call-Route, it will skip the Welcome Message, the Agent Alert and the 1-second stop-music-on-hold process on the channel. It was really created specifically for Outbound Drop In-Group calls, but can be used for any inbound group.