RECORD Answering Machine Message Call

[renzocaso]

Hi

not sure if this is possible
I setup a campaign to left VM messages to our clients, We are using AMD Answering Machine Message option in the campaign and works great ( I know AMD is not perfect but its ok for us) it is possible audio record call when We leave a Voice mail?.

thank you





1 database/webserver server i7 16Gb ram solid state 500Gb
1 phone server -i7 16Gb ram 1tb Solid State


VERSION: 2.14-757a
BUILD: 200619-1643

[renzocaso]

also what is the difference between
AL and AM dispositions ?
thank you

[renzocaso]

I found it
AL = the message finished
AM = the customer hung up before the message finished


anyone who can help to make the record

thank you

[mflorell]

Yes, it is possible to record the call using dialplan entry changes, but it will cause a huge increase in load on your Asterisk servers and a huge increase in the number of recordings that need to be processed.

[renzocaso]

thank you for the quick answer . We are very small We just do customer service call , mostly manually dial and inbound We are like 5 agents.
so basically change the dialplan to do record for that campaign

[gamlin]

Hey Matt, is there any documentation on how to do this?

Thank you kindly.

[williamconley]

Place this as the extension after your agi line and before the dial line of your carrier's dialplan entry.

Code: Select all

...,n,MixMonitor(${UNIQUEID}.wav,ab)

If not sure, post your dialplan entry and someone can show you how to modify it.