Not showing the correct # of dialable leads in Real Time

[jessiekidfernando]

Hello Everyone,

Any idea why the realtime report not showing the correct # of dialable leads? When I checked it on the active list it shows 207 but on realtime it only shows 67.


Real-Time Main Report
Choose Report Display Options

RELOAD NOW MODIFY | SUMMARY refresh: 4 webphone +
+ VIEW MORE VIEW USER GROUP SHOW SERVER INFO HIDE WAITING CALLS SHOW IN-GROUP STATS SHOW PHONES SHOW CUSTPHONES
DIAL LEVEL: 1.000 TRUNK SHORT/FILL: / 0 FILTER: NONE TIME: 2021-06-08 09:43:00
DIALABLE LEADS: 60 CALLS TODAY: 231 AVG AGENTS: 0.00 DIAL METHOD: INBOUND_MAN
HOPPER ( min/auto ): 200 / 3 DROPPED / ANSWERED: 7.000 / 93 DL DIFF: 0.00 STATUSES: VMFULL, ULM, LM, HU, ERI, TIMEOT, PDROP, NANQUE, NA, N, B, AM, AFTHRS, ADCT, ADC, AB, AA, A, NEW
LEADS IN HOPPER: 94 DROPPED PERCENT: 7.53% DIFF: 0.00% ORDER: DOWN RANK



but on the active list it shows:

This campaign has 205 leads to be dialed in those lists - HIDE

This campaign has 94 leads in the dial hopper

Thanks in advance.

[carpenox]

are you adding whats IN the hopper and whats on dialable leads? whats in the hopper would go towards the 67 its showing on dialable

[jessiekidfernando]

Hello Carpenox,

We are adding what's on the dialable leads / active list.