Inbound CID Lookup per campaign

[tbenson]

Adjust the Inbound CID lookup to work per Campaign instead of per list. Allowing an inbound call to check each list associated with the campaign, instead of just the single list that will also insert into if not found.

Code supplied in Issue Tracker: http://www.eflo.net/VICIDIALmantis/view.php?id=128

[tbenson]

Adding additional code changes to that. So that if outbound campaign is not set, that it will also lookup in the final list to add (if CID avail).

[mflorell]

Thank you very much for posting this!

[tbenson]

Code is totally tested with campaign specified. Checks from multiple lists, pulls up the records from any list assigned to campaign, and adds nicely to the new list at the end if its a new unknown CID number.

Without specifying an outbound campaign however the inbound call will not be found, as we are not checking the final list entry any longer. I thought about that and figured there may be instances where this is a problem, so we might want to change the code to lookup inside that list of no campaign specified.

Currently however i cant think of why NOT to specify an outbound campaign, but I am sure some Call Center will come up with the reason .

I am just about to adjust all our campaigns over to using this method, but if you think we should do the lookup in the final list of no outbound specified, we can get that code to you later today most likely.

[mflorell]

It would be nice to have the option, whenever you get it to me, I will add it to SVN

[tbenson]

It would be nice to have the option, whenever you get it to me, I will add it to SVN

About to post the update to this into the Issue Tracker. Been using it for a few days on a campaign with at least 200+ inbound calls a day, seems to stand up.

Thanks

[tbenson]

Posted the Diff from the original and the new one we are using. If you want me to upload the agi instead of posting the diff let me know.

Thanks

[gardo]

How about the load balance version of the script? Can you post the agi itself?

[tbenson]

I will post the AGI to the tracker today. We have not written any adjustments to the agi-VDAD_LB_closer_inboundCID.agi load balanced script however. I suppose I could diff and attempt to patch if its fairly similar, but at this moment its not a high priority for us (probably will be in less then 30 days).

[tbenson]

Just posted the entire AGI to the tracker.

[gardo]

Great! Got tired of waiting for the post and did it myself. Running it in production so I guess I did it right. Hope you create the load balance version soon.