auto answers

[justinmoodley3]

hello

having problems with our auto answer machines it seems to be picking up ivr's as an auto answer is there anyway we can stop this

for example we had 1 agent who called 264 leads today 110 was auto answers after looking at them it seems about 30/40% are ivr's

Kind Regards

VERSION: 2.14-611c BUILD: 200909-0952

[carpenox]

What do you mean IVR's? You mean answering machines?

[covarrubiasgg]

Don't want to be rude, but an IVR is and Answer Machine

Maybe you cant configure the wait for silence in order to detect voicemails from IVRs, but please share with us your scenario.

For example, if the problem is that you want to leave an automated voicemail when ans AM is detected or if you wish the IVR to be transferred to an agent.

Both cases has different approaches.

[justinmoodley3]

hi Guys

sorry about that ,best way to put this an IVR is the part that says eg. press 1 for support ,press 2 for accounts press 3 for bookings etc now our doiler is pcking these up as answer machines and after so many attemps its kicking it off but we could have spoke to some if we could press eg 1 but the dialer does not even place the call to the agent it cuts it off with a system outcome of Auto Answer due to the way those introductions sound
thanks