Customer Line got no audio after 150 seconds

[arthurxp28]

Hi,

Good day. I am new to vicidial and there is a problem I am currently facing for 3 weeks now.
We are using an Asterisk 13.21.0-vici Version.

Some of our agents are experiencing calls that after 150 seconds they cannot hear the customer on the other line.
In additional to that, our agents can't call back the customers.
If you need more info, please let me know. Thank you.

Best Regards,

Arthur

[arthurxp28]

ADDITIONAL INFO

This is the exact words of the agent's team leader.
"They receive inbound calls right,? then on the line after 150 secs they lost the customer somewhere and won't hear anything but they are still connected, tendency is, they will call the customer back, once they call the customer back.. the system won't allow them to dial..."

[carpenox]

your in pakistan arent you? have you registered your Ip with ther PTA?

[arthurxp28]

your in pakistan arent you? have you registered your Ip with ther PTA?

No, I'm not.. I'm from the Philippines..

[carpenox]

Webrtc or soft phones?

[arthurxp28]

Webrtc or soft phones?

Webrtc

[carpenox]

check your rtp.conf file at the bottom line and change the stun server, i have an article about it on my blog

[arthurxp28]

check your rtp.conf file at the bottom line and change the stun server, i have an article about it on my blog

Okay Thanks.. I'll check this.. Can I get a link of your blog about this issue?

[carpenox]

yea, the easy link to remember is http://vicidial.blog but the direct link to that article is: https://cyburityllc.com/?p=2135

[arthurxp28]

yea, the easy link to remember is http://vicidial.blog but the direct link to that article is: https://cyburityllc.com/?p=2135

Thank you so much, Chris.. I'll apply this and update here if ever the issue continues..