Inbound Look Up Options

[bum783]

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This feels like al long shot, but lets go for it.

We currently have an outbound campaign. Its possible that we get the same phone number for different reasons. Each list ID has a very specific Webform. Our vendors now want to send us inbound calls for leads we already have in our dialer. Is there a way to do an inbound search based on a specific set of lists instead o every list in the campaign

[carpenox]

i would think by using different DID's it searches thru the list config, ill look more into this in a bit, but thats something to check on

[mflorell]

What you are looking for is not currently an option in the DID routing settings. However, we have had clients write their own simple PHP scripts together with the "Filter URL" and "Filter URL DID Redirect" settings to allow for more complex existing lead searching and call routing to allow the calls to go to internal DIDs that can route the calls in several different paths all from a single DID.

We could also add a new feature allowing for more complex routing as you describe within the DID settings, but we would probably need some more information before we could quote it.

[ambiorixg12]

As Matt said you could write your own PHP script to search the lead directly on the DB and add custom filters and popup custom form

[prolyke212]

@ambiorixg12 Did you tried to create the PHP script against the lookup ?

Since I've the same issue too against the CIDLOOKUP

[mflorell]

If you look at the "extras/did_recent_call.php" file, you can see an example of a PHP script that works with the DID Filter URL.