Call Channels Showing More Than Call Ratio

[syedfahim786]

I'm currently using vicidial 9.0.3 installed from ISO directly. On every install, it is the same issue. If the number of calls place is 3 the call channels on the report page show 15 or something like that. Even if it is manual dialing with one agent sending only one call the channel still shows 4-5 on the report page.

In the asterisk -r we can see large channels trying to connect calls. Some are using the carriers and the calls are connecting. Some are using 9055376424@default and those calls are going nowhere.As @default is no carrier so no calls should ever connect that way. We are losing those leads too as a result. Please suggest if there is a way to fix it.

Configuration: Vici 9.0.3 | OpenSUSE 15.2 | Asterisk 13.38.2-vici |
Server Hardward: Intel Xeon E3-1245V2
2x HDD SATA 3,0 TB Enterprise
NIC 1 Gbit- Intel 82574L
4x RAM 8192 MB DDR3 ECC

[williamconley]

You did not post your Vicidial Version With Build (Kudos for posting your installer version, though). Note that the Vicibox installer can be used to install any version of Vicidial, and upgrades can be made which obviously do not change the original installer so "latest" is a useless statement. But I Digress ...:

default is possibly a carrier. Calls made in default will use the dial pattern to determine which carrier to use. In fact, all calls start in default when auto-generated or manually dialed, then the dialplan entry for the Carrier is invoked and the call switches to that carrier's account (but still in the default context).

I am assuming that you do not recognize (and did not intend to dial) 9055376424 from the above example. If true and if your system is not yet whitelisted (IE: firewall locked down so ONLY approvied IPs may access the server), you may want to do so now. That could indicate someone is trying to dial through your system after successfully authenticating to an agent SIP account (or through another method) and they are experimenting with dialplan entries trying to find a dialplan that will lead to an outside carrier so they can complete calls through your system.

To trace a call and understand the full pathway, you should remove all activity from your system (say, after hours) and make a single call and watch the dialplan activity. It will start with #########@default and then generate more activity as it goes. The asterisk Dialplan language is complex, but not so complex that it can't be understood with some pizza and caffeine after a few hours of testing (spread out over a couple nights).