How to distinguish calls based on vendors

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How to distinguish calls based on vendors

Postby bghayad » Sat Sep 11, 2021 10:34 pm

Hello;

vicibox 8.1.2, vicidial 2.14-714a, Build 190628-1511, asterisk 13.24.1-vici, Single Machine

I know there is Vednor ID but I need to distinguish each call (and not each number, because the same number might be belonging for more than one vendor) based on the vendor or any other field, so I can later on track the calls that are related to certain vendor.

I know that I can create list for each vendor, also I can create campaign for each vendor, but I need a simple way to distinguish the call for each vendor so I can later on track them and generate reports for them. How?

Regards
Bilal
bghayad
 
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Joined: Sun Jan 01, 2012 4:53 pm

Re: How to distinguish calls based on vendors

Postby abduuu » Mon Sep 13, 2021 10:30 am

what do you want to do ?
can you explain more
how do you want to use the vendor_lead_id
abduuu
 
Posts: 10
Joined: Sat Oct 24, 2020 2:37 am

Re: How to distinguish calls based on vendors

Postby bghayad » Sun Sep 19, 2021 5:48 am

Thanks a lot for your kindly reply.
When placing outbound call (let us say, I need to call this number: 9613800800), I need to determine that I am calling this number because it is related to one of the customer (let us say the customer name is ABC), then when calling the same number, I need also to determine that this call is related to another customer (let us say the other customer name is XYZ). Why this? Because I need to be able to generate report for the calls that are related to customer ABC and those that are related to customer XYZ. How?


Regards
Bilal
bghayad
 
Posts: 579
Joined: Sun Jan 01, 2012 4:53 pm


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