Leads still in NEW status and called_count = 2

[abduuu]

after dialing leads in the list all have been updated status except these leads
although i t have called count = 2 because we have reset the list

these fields from database from table vicidial_list

Code: Select all

 lead_id    status    user           phone_number    called_count
440-----    NEW           VDAD    01xxxxxxxxx          2
446-----    NEW           VDAD    01xxxxxxxxx          2
464-----    NEW           VDAD    01xxxxxxxxx          2
453-----    NEW           VDAD    01xxxxxxxxx          2
456-----    NEW           VDAD    01xxxxxxxxx          2


is there something wrong in the system settings or campaign settings
or what?

__________________________________________
ViciBox v.9.0.0 190913-1108
VERSION: 2.14-825a
BUILD: 210812-1609
esxi 6.5
asterisk version 13.27.0-vici
SVN Version: 3493

[abduuu]

I am still facing this issue is there any wanted date to trace the issue ?

[GenXOutsourcing]

is every number in that list starting with 01 ?

[mflorell]

The best explanation for this is that it is caused by high system load, usually just temporarily. In the examples I've traced down, when this happens Asterisk just fails to execute the call after receiving the command to place the call and it is never actually placed. I went through a whole week of production testing while developing the Call Quota Lead Ranking features that I actually added detection of these type of non-calls( and correction of the records) into that feature set if it is enabled.

In general, it is safe to assume that those calls were never placed and you can attempt them again.

[abduuu]

The best explanation for this is that it is caused by high system load, usually just temporarily. In the examples I've traced down, when this happens Asterisk just fails to execute the call after receiving the command to place the call and it is never actually placed. I went through a whole week of production testing while developing the Call Quota Lead Ranking features that I actually added detection of these type of non-calls( and correction of the records) into that feature set if it is enabled.

In general, it is safe to assume that those calls were never placed and you can attempt them again.

but i made another system for report dial time and answered time and i found these leads were calld and have dial timeout
i made it hard coded in dialplan so it has been dialed and termnated after 30 sec it must be NA nort new or
i am doing something wrong?

[abduuu]

is every number in that list starting with 01 ?

yes all numbers begin with 01

[mflorell]

I just noticed the "esxi 6.5" in your earlier post. VICIdial is not designed to run on virtual machines, all kinds of things don't work properly, including call logging. I would suggest not using any kind of virtual machine for your Asterisk servers.