Remote agent outbound calls

[frank83]

Hello guys, I'm trying to use Remote Agent with hardware phone, do you know if it is possible use the rule of campaign for the outbound calls? I need only to use in some way the prefix to chose the different carriers.


VERSION: 2.14-813a
BUILD: 210519-1747


Thanks

[ambiorixg12]

if it is possible use the rule of campaign for the outbound calls

I'm not sure if I understand your request, but Prefixes for the outbound campaign are written directly on the dial plan, so they can be for used by any devices with access to the default context

[frank83]

Hello ambiorixg12 thanks for your answer, I thought there was some setting for a remote agent to inherit the campaign policies for outgoing calls.
For workaround I've created a custom dialplan, like you said.