IVR Report details

[ramizuabhalim]

Hi Team,

May I know how to generate IVR report with the customer number?
I means, let say the customer call in but they hang-up call during the call menu playing the IVR. The call not reach to in-gorup yet.

Thanks in advance.



BUILD: 201004-1045
Version: 2.14b0.5
SVN Version: 3302

Cluster setup

[Kabis]

Hi,

1. You can get the all incoming calls deails form DID report from vicidial_did_log.

2. If you need reports, First LANd in an empty ingroup then NANQUE to IVR. SO all calls record will be available.

[ramizuabhalim]

Hi Kabis,

Thanks for respond.

1. Noted with this.

2. If you need reports, First LANd in an empty ingroup then NANQUE to IVR. SO all calls record will be available.
- First LANd means?