Hello,
Can somebody help me identify what are those Agent Released Calls?
Does this mean human answers? and If so, Voicemail is included?
Thanks!
Agent Released Calls
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Agent Released Calls
by kenneth » Thu Oct 21, 2021 10:17 am
- kenneth
- Posts: 38
- Joined: Sat May 10, 2014 9:59 am
Re: Agent Released Calls
by carpenox » Fri Oct 22, 2021 12:18 pm
Where do u see it
Alma Linux 9.4 | SVN Version: 3890 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2426
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
Re: Agent Released Calls
by kenneth » Fri Oct 22, 2021 12:41 pm
Thanks Carpenox.
I can see that on the Team Performance Detail Report. But i see it now that it include the CB No Answer and Voicemail which, they are not Human Answered Calls.
If there is any input, it is highly appreciated.
Thanks guys. Yodaman!
I can see that on the Team Performance Detail Report. But i see it now that it include the CB No Answer and Voicemail which, they are not Human Answered Calls.
If there is any input, it is highly appreciated.
Thanks guys. Yodaman!
- kenneth
- Posts: 38
- Joined: Sat May 10, 2014 9:59 am
Re: Agent Released Calls
by carpenox » Fri Oct 22, 2021 2:41 pm
I do not see that stat on the team performance detail report.....
Alma Linux 9.4 | SVN Version: 3890 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2426
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
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