VM sent to Customer

[kenneth]

If the system detects an AA and send a voicemail, would the disposition/status change?

How do i know if that specific AA has been left a VM message?

Inputs are highly appreciated.

[mflorell]

If you have it set to play a message, it would change the status. Here are the 3 statuses used:

AA - Answering Machine Auto - Dialer-defined Answering Machine
AM - Answering Machine Sent to Mesg - AMD(Answering Machine Detection) call sent to a message to be played
AL - Answering Machine Msg Played - AMD(Answering Machine Detection) call sent to a message and message has been played


(Taken from http://vicidial.org/docs/VICIDIAL_statuses.txt )

[kenneth]

Hi Matt, Thanks.
BTW -
AM -the message was not played on the customer side?
AL- the message was played on the customer side?

All of the 2 dispositions were SENT a voicemail file from us right?

Thanks!

[mflorell]

AM means the message started playing but did not complete. AL means the message finished playing.

[kenneth]

Thank you Matt.

If our dialer will automatically send Voicemail message and successfully sent, shouldn't we be seeing AA in there? All we will be seeing is either AM and/or AL right?
If we see AA disposition, meaning we didn't send a Voicemail message?