Solved: Can't see the incoming number

[Joss2103]

Hi,
I have a campaign of incoming calls and another of blasters, when the blasters arrive they have the option of pressing # 1 and it directs them to the first campaign, where an agent receives it. my question is,
how can the agent see the number of the call he received?
or is it not possible?

can you help me, please

[striker]

are the both campaigns configured in same Dialer?

in Blaster campaign what you have set for survey method?

[Joss2103]

Hi striker thanks for answering...
For the blaster campaign, the option "AGENT_XFER" has been set in the Survey method.

[striker]

if AGENT XFER is selected then call will land to the agent who logged in to the same blaster campaing.

how you are receiving this call to another campaign.?

[Joss2103]

Sorry I wasn't clear.

Yes, both campaigns are configured in the same dialer.
The blaster campaign sends the customer to a call menu, then, when they press 1, the call is sent to an In-Group linked to my Inbound campaign.

When the call is received by the agent, the customer number is shown in this format:
STATUS: Incoming: (V11)823-2212 Group- InboundGroup Fronter: - InboundGroup UID: Y119132533876545796

My call menu is configured with the following parameters:
Handle Method: CID (Also I tried with CIDLOOKUP, CIDLOOKUPRL and CIDLOOKUPRC)
Search Method: LB


PD: I'm a sub

[striker]

change Handle Method: to CLOSER
and check.

[Joss2103]

Thank you so much

It worked! , I also changed Action Transfer CID: to CUSTOMERCLOSER in the In-Group