Max Call Length Setting?

[rockgeneral]

I kind of recall there being a setting in Vicidial that set a Max Call Length. I recall it being set to 60 minutes by default.

Is there such as setting?

If so can someone direct me to where it is as I need to increase it?

[rockgeneral]

Here is a little background. Our call center qualifies callers and then transfers calls to our buyers. We have received reports from a buyer that calls seemed to be disconnected at 60 minutes. The call tracking platform we use shows the calls as being disconnected by the "caller", which means the Vicidial 3-way transfer leg of the call disconnected.

This is what led me to believe there may be a "Max Call Length" setting that is causing Vicidial to end these calls at 60 minutes.

I have continued searching through the Vicidial Admin interface looking for such as setting but none seems to exist. However, I think I may have found the culprit:

Server Settings --> Recording Limit
This is currently set to 60 minutes. And although this is not a setting explicitly limiting the length of a call, the context help mentions

"This setting also limits the amount of time a 3-way call that has been left by an agent will stay up before it is terminated."

So unless there is an actual "Max Call Length" setting (or something similar elsewhere), I think the Recording Limit being set to 60 minutes was the cause of the disconnect.

Matt, can you confirm that this is the case?

[carpenox]

that is correct sir, there is no max call length and the 60 minute recording length will kill your call after 60 minutes, change it to higher