Client can't hear me at all

[Freya12]

Hello, our outbound team is having a perfect experience with vicidial but it's only me who has a problem. I can hear the client's voice but they cannot hear me at all. I have changed my headset but still the issue there. The problem started when I bought a new laptop. Maybe is there any hardware issue related to sound card. My current laptop has this sound card installed: https://www.getitequip.com/HP-356081-001-AMD-Processors
Please check and let me know if it's a hardware problem or some software thing

[martinch]

Hey Freya,

Are you using a softphone or a deskphone (hardphone)?

Thanks,
Martin.

[Freya12]

Hello martin,

I'm using deskphone

[martinch]

Hey Freya, apologies for the late response.

How is the deskphone connected to your machine?

Thanks,
Martin.