Catch Dropped Calls from call menu to a list

[callcentertech]

Tech Info:

SVN: 3534
VERSION: 2.14-832a
BUILD: 211027-1031

1x DB
2x Web+Ast

This is my setup:

DID > Call Menu > Call Menu > Ingroup

I have already setup drop lists for Inbound groups and that is working perfectly.

I need to capture the callers who hung up while in the call menu abd then send them to a list. Please advise..

Thanks in advance..

[williamconley]

Thank you for posting your full Vicidial Version with Build. You may want to consider adding your installation method with version (or .iso name). It's been known to help.

I do not believe that call menus have this functionality, but you could initiate a record during the DID phase and then kill that record during ingroup activity. That way if it dies in the call menu, it's already in place. No code changes.