Vicidial - Export Call Report Issue

[ramizuabhalim]

Hi Team,

I have some issue when I try to generate the export call report from vicidial.
It seems only capture for live call. The history does not capture.

I have try to replace the .php file "call_report_export.php" with the old one seems working fine and able capture the history.

My question is :

Is there any setting I need to set to fix this issue with the latest "call_report_export.php" file?

Vicibox Info :

Vicibox10
VERSION: 2.14-858a
BUILD: 220513-0819
SVN : 3607

[williamconley]

Sounds like you may have uncovered a bug if all you did is replace the new file with an older one.

How far back did you go for the older file?

Is there a problem with continuing to use the older one? (Missing feature or bad data of some sort?)

[ramizuabhalim]

Hi William,

Thanks for reply.

So far after I change to old one, can meet with our expectation to generate this specific report.

What is the causes with a new file is just capture on the live call when we tried to regenerate "call export report"?

Or I missed setting to fix this issue with new file?

[williamconley]

Use debug mode on the page (usually "&DB=1" in the URL will provide some extra information. Myabe not enough, but it's possible.

In the end, though: You'll have to find the bug in the code.

I think I remember a bug like this one that was just a typo in a sql line somewhere.

[ramizuabhalim]

Hi Williamconley,

I will try and see.

Thanks for your suggestion.