Dispo Call URL not passing all the variables

[ConnectedDialer]

I am trying to pass call_notes and callback_datetime to campaigns Dispo Call URL like so:

Code: Select all

VARhttp://mysite.com/disposition.php?lead_id=--A--lead_id--B--&dispo=--A--dispo--B--&talk_time=--A--talk_time--B--&call_notes=--A--call_notes--B--&callback_lead_status=--A--callback_lead_status--B--&callback_datetime=--A--callback_datetime--B--


Call notes are being lost and passed as a single space, even though call notes are enabled in campaign and I clearly type/see them on screen before submitting them.

callback_datetime is passed as "--A--callback_datetime--B--" as if it does not even work.

What am I missing?

Also, I noticed that if I take VAR away from Dispo Call URL , it does not automatically send all the available vars to the URL, unlike say with FORM url. Is this normal?

Thanks!

[mflorell]

I literally copied your URL and pasted it into my system and placed a call, hung it up and set it as a callback. Here' s what showed up in the URL Log Report:

http://mysite.com/disposition.php?lead_ ... %3A00%3A00

Seems to be working just like it's supposed to, so not sure what's going on with your system.

[ConnectedDialer]

Does not work for me no matter what I do. Strange.

[GenXOutsourcing]

I am having a similar issue.

Now if i set the URL to a normal dispo, say NoAnswer...... the URL is called and I see it in the URL report.

If I set it to a Scheduled Callback dispo, and I choose the date/time and submit..... I get nothing, not even in the URL report.

[williamconley]

I am having a similar issue.

Now if i set the URL to a normal dispo, say NoAnswer...... the URL is called and I see it in the URL report.

If I set it to a Scheduled Callback dispo, and I choose the date/time and submit..... I get nothing, not even in the URL report.

Do you have values in any of the call url fields? If those fail (dead link) from the SERVER'S viewpoint (doesn't matter if it works on your workstation, has to work from the CLI of the server), then the lack of a return from that function/request could block the API return to your Agent Screen. Consider using the java console in the web browser to see what's happening differently between the two scenarios.