Hi All Vici's!!
Anyone run into the carriers stats table on the realtime main report, only showing Answers and no other carrier responses?
What
VERSION: 2.14-847a
BUILD: 220217-2022
SVN version 3566
https://imgur.com/DTfHtj5
Carrier stats only showing answer
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Carrier stats only showing answer
by Noah » Fri Jul 22, 2022 1:21 pm
MyCallCloud.com - Cool Vici Customizations - Hosted - Configured - Supported
Web: https://mycallcloud.com
P: 888-663-0760
E: sales@mycallcloud.com
Web: https://mycallcloud.com
P: 888-663-0760
E: sales@mycallcloud.com
- Noah
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- Joined: Tue Feb 08, 2011 7:14 pm
Re: Carrier stats only showing answer
by voodoo_guru » Tue Aug 09, 2022 4:55 pm
We've encountered a similar issue.
This was resolved by adding the hangup extension from extensions.conf to any custom dialplan contexts that we created.
exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}-----${HANGUPCAUSE(${HANGUPCAUSE_KEYS()},tech)}))
In one strange instance, a reboot of the affected server was required.
Hope it helps.
This was resolved by adding the hangup extension from extensions.conf to any custom dialplan contexts that we created.
exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}-----${HANGUPCAUSE(${HANGUPCAUSE_KEYS()},tech)}))
In one strange instance, a reboot of the affected server was required.
Hope it helps.
- voodoo_guru
- Posts: 1
- Joined: Tue Aug 09, 2022 4:26 pm
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