update to 16 and Conf and can't call out(solved)

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update to 16 and Conf and can't call out(solved)

Postby dreedy » Sun Sep 18, 2022 9:50 am

Hello everyone,

I am putting together a server and wanted to take advantage of the asterisk 16 with the no more bloops.
This is the output of the asterisk cli.

[Sep 18 10:12:45] NOTICE[19207]: core_local.c:737 local_call: No such extension/context 9600000@default while calling Local channel
[Sep 18 10:12:45] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 18 10:12:45] NOTICE[19209]: core_local.c:737 local_call: No such extension/context 59600000@default while calling Local channel

This is a separate server from my main signature on a dell r620 with a brand new install of vicibox 10.1
Svn was updated to the latest 3641
i read through the Extra/ConfBridge
and i read through the walkthough carpenox has really good stuff "Thanks"

Webrtc phone seems to register but when i try to make a call it just times out. and the logs only show this. I double checked the extension.conf and the new ext are in there but still a no go.
Last edited by dreedy on Mon Sep 19, 2022 9:30 am, edited 1 time in total.
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Re: update to 16 and Conf and can't call out

Postby jamiemurray » Sun Sep 18, 2022 5:20 pm

I could almost guarantee you missed the part of ConfBridge documentation where it says, you'll need to reload the dialplan on your server(s) after adding this.
Ensure you add it in the default context, I positioned it under the voicelab extension and it works perfectly.

- Dialplan changes
The following extensions needed to be added to the Asterisk /etc/asterisk/extensions.conf dialplan to work with ConfBridge:

; --------------------------
; ConfBridge Extensions
; --------------------------

; use to send a customer channel into the conference
exten => _9600XXX,1,Answer()
exten => _9600XXX,n,Playback(sip-silence)
exten => _9600XXX,n,ConfBridge(${EXTEN},vici_agent_bridge,vici_customer_user)
exten => _9600XXX,n,Hangup()

; used to send an agent channel into the conference
exten => _29600XXX,1,Answer()
exten => _29600XXX,n,Playback(sip-silence)
exten => _29600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_agent_user)
exten => _29600XXX,n,Hangup()

; used by an admin to enter the confernece
exten => _39600XXX,1,Answer()
exten => _39600XXX,n,Playback(sip-silence)
exten => _39600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_admin_user)
exten => _39600XXX,n,Hangup()

; used to monitor a conference
exten => _49600XXX,1,Answer()
exten => _49600XXX,n,Playback(sip-silence)
exten => _49600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_monitor_user)
exten => _49600XXX,n,Hangup()

; used to record into a conference
exten => _59600XXX,1,Answer()
exten => _59600XXX,n,Playback(sip-silence)
exten => _59600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_recording_user)
exten => _59600XXX,n,Hangup()

; used to barge a conference
exten => _69600XXX,1,Answer()
exten => _69600XXX,n,Playback(sip-silence)
exten => _69600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_barge_user)
exten => _69600XXX,n,Hangup()

; used to trigger DTMF tones in a conference
exten => _79600XXX,1,Answer()
exten => _79600XXX,n,Playback(sip-silence)
exten => _79600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_dtmf_user)
exten => _79600XXX,n,Hangup()

; Used to play an audio file to a conference
exten => _89600XXX,1,Answer()
exten => _89600XXX,n,Playback(sip-silence)
exten => _89600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_audio_user)
exten => _89600XXX,n,Hangup()

; Used to kick all channels from a conference
exten => _99600XXX,1,ConfKick(${EXTEN:1},all)
exten => _99600XXX,2,Hangup()
exten => _55559600XXX,1,ConfKick(${EXTEN:4},all)
exten => _55559600XXX,2,Hangup()

; used to send an ringall agent channel into the conference
exten => _19600XXX,1,Answer()
exten => _19600XXX,n,Playback(sip-silence)
exten => _19600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_ringall_user)
exten => _19600XXX,n,Hangup()
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Re: update to 16 and Conf and can't call out

Postby dreedy » Sun Sep 18, 2022 6:56 pm

ok so yours was a bit different from.

https://www.vicidial.org/docs/ConfBridg ... tation.txt

Therefore just to be on the safe side i removed the section i had for the ConfBridge Extensions in the /etc/asterisk/extensions.conf and copy pasted what you have displayed here above.

Then i went into asterisk -vr

and issued command.

reload
then
core restart now

i then log in as a agent and try to place a call. and i am receiving the same error.

[Sep 18 19:50:42] NOTICE[20686]: chan_sip.c:25009 handle_response_peerpoke: Peer '5050' is now Reachable. (4ms / 2000ms)
[Sep 18 19:51:06] NOTICE[20744]: core_local.c:737 local_call: No such extension/context 55559600000@default while calling Local channel

If log in as an agent and just let the agent screen sit and don't make a call the "No one is in your session: 9600000"

comes up about 30 sec after i log in.
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1- Dialer (Vicibox 11) Dell R620
1- Web (Vicibox 11) Dell R620
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Asterisk 16.30.0-vici | VERSION: 2.14-924a | BUILD: 240716-1453 | svn 3856|dbschema 1717
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Re: update to 16 and Conf and can't call out

Postby dreedy » Sun Sep 18, 2022 11:38 pm

This is my
screen -r

21935.ASTConfUpdater (Detached)
21591.ASTVDremote (Detached)
21588.ASTSIPlogger (Detached)
21585.ASTVDauto (Detached)
21582.ASTlisten (Detached)
21579.ASTsend (Detached)
21576.ASTupdate (Detached)
21422.asterisk (Detached)
21415.astshell20220918195819 (Detached)
2930.ASTfastlog (Detached)
1- mysql/apache Server (ViciBox 11) Dell R640
1- Dialer (Vicibox 11) Dell R620
1- Web (Vicibox 11) Dell R620
1- Archive Server Drobo 810n

Asterisk 16.30.0-vici | VERSION: 2.14-924a | BUILD: 240716-1453 | svn 3856|dbschema 1717
dreedy
 
Posts: 182
Joined: Tue Nov 24, 2015 10:16 pm

Re: update to 16 and Conf and can't call out

Postby jamiemurray » Mon Sep 19, 2022 7:57 am

Share your extensions.conf within code quotes so we can see if there is some other error there.
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Re: update to 16 and Conf and can't call out

Postby jamiemurray » Mon Sep 19, 2022 8:18 am

Also I find restarting asterisk is safer the following way, it ensures it's loaded correctly for VICIdial with the benefit that all the screen sessions are started immediately rather than waiting up to 2 minutes for it to all be ready. Ensure there are no agents logged in or calls in progress before running though.

Code: Select all
pkill screen
cd /usr/share/astguiclient/
./start_asterisk_boot.pl && ./ADMIN_keepalive_ALL.pl  && ./ADMIN_keepalive_ALL.pl


That being said, a restart is unnecessary for changes to extensions.conf, a simple

Code: Select all
rasterisk -x 'dialplan reload'


would suffice.
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Re: update to 16 and Conf and can't call out

Postby dreedy » Mon Sep 19, 2022 8:22 am

Quick note I swapped the Conferencing Engine back to meetme and made a test call. It worked with no issues. It is only happening for confbridge type calls.

here is the extension.conf

Code: Select all

#include extensions-vicidial.conf

[trunkinbound]
; DID call routing process
; exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi)  ; use this one instead of the one below if you are having delay issues, and match to number of received digits
exten => _X.,1,AGI(agi-DID_route.agi)
exten => _X.,n,Hangup()
; If you have DIDs that arrive with a plus sign at the beginning then uncomment
;exten => _+X.,1,AGI(agi-DID_route.agi)
;exten => _+X.,n,Hangup()
; If you have DIDs that arrive with a plus and 1 at the beginning that you want to filter out, then uncomment
;exten => _+1X.,1,Goto(trunkinbound,${EXTEN:2},1)

; FastAGI for VICIDIAL/astGUIclient call logging
exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}-----${HANGUPCAUSE(${HANGUPCAUSE_KEYS()},tech)}))

[loopback-no-log]
; This context is to accept calls that have already been logged in another context in Vicidial
; and has been sent through one of the loopbacks. This is why this context is missing the h extension.
; Do not put any extensions in this context unless you specifically understand what this means.

;exten => _91NXXNXXXXXX,1,Dial(${TRUNKX}/${EXTEN:1},,To)
;exten => _91NXXNXXXXXX,n,Hangup()

; special Canadian PRI callerIDname settings FOR USE IN LOOPBACK CONTEXT ONLY
;exten => _91NXXNXXXXXX,1,Set(CALLERID(name)="ACME Widgets")
;exten => _91NXXNXXXXXX,n,AGI(agi-CANADA_PRI_CIDname.agi)
;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
;exten => _91NXXNXXXXXX,n,Hangup()

exten => _999XX11112,1,Wait(2)
exten => _999XX11112,n,Answer()
exten => _999XX11112,n,Playback(ss-noservice)
exten => _999XX11112,n,Playback(vm-goodbye)
exten => _999XX11112,n,Hangup()

[default]
include => vicidial-auto

; Local agent alert extensions
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _8600XXX*.,n,Hangup()
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,n,Hangup()

; Local blind monitoring
exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)
exten => _08600XXX,n,Hangup()


; playback of recorded prompts
exten => _851XXXXX,1,Answer()
exten => _851XXXXX,n,Playback(${EXTEN})
exten => _851XXXXX,n,Hangup()

; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL
exten => _6851XXXXX,1,Answer()
exten => _6851XXXXX,n,WaitForSilence(2000,1,90)
exten => _6851XXXXX,n,Playback(sip-silence)
exten => _6851XXXXX,n,Playback(${EXTEN:1})
exten => _6851XXXXX,n,Hangup()
exten => _7851XXXXX,1,WaitForSilence(2000,2) ; AMD got machine.  leave message after recording
exten => _7851XXXXX,n,Playback(${EXTEN:1})
exten => _7851XXXXX,n,AGI(VD_amd_post.agi,${EXTEN:1})
exten => _7851XXXXX,n,Hangup()


; FastAGI for VICIDIAL/astGUIclient call logging
exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}-----${HANGUPCAUSE(${HANGUPCAUSE_KEYS()},tech)}))

; Example phone extensions
; 100-350 phone extensions now auto-generated, so no need to uncommend them
; extensions for other SIP and IAX call center phones
;   cc100-cc150 SIP Phones
;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to)
;exten => _1[0-5]X,n,Hangup()
;   cc300-cc350 IAX Phones
;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to)
;exten => _3[0-5]X,n,Hangup()
; extensions if using a T1 channelbank
;exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o)
;exten => _19XX,n,Hangup()
; Extension 4001 rings Zap phone (this example for FXS on Zap port 1)
;exten => 4001,1,Dial(Zap/1,30,o)   ; ring Zap device 1
;exten => 4001,n,Voicemail(u4001)         ; Send to voicemail...
;exten => 4001,n,Hangup()


; # timeout invalid rules
exten => #,1,Playback(invalid)              ; "Thanks for trying the demo"
exten => #,2,Hangup()                     ; Hang them up.
exten => t,1,Goto(#,1)                  ; If they take too long, give up
exten => t,n,Hangup()
exten => i,1,Playback(invalid)          ; "That's not valid, try again"
exten => i,n,Hangup()


; Extensions for performance testing
;exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91999NXXXXXX,n,Dial(${TRUNKloop}/${EXTEN:2},,tTo)
;exten => _91999NXXXXXX,n,Hangup()
;exten => 999999999999,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => 999999999999,n,Dial(${TRUNKloop}/${EXTEN:1},,tTo)
;exten => 999999999999,n,Hangup()

; This is a loopback dialaround to allow for hearing of ringing for 3way calls
exten => _881NXXNXXXXXX,1,Answer()
exten => _881NXXNXXXXXX,n,Dial(${TRUNKloop}/9${EXTEN:2},,To)
exten => _881NXXNXXXXXX,n,Hangup()

; Vtiger fax and email log extensions
exten => _9118XXXXXXXX,1,Dial(${TRUNKblind}/9998818112,55,to)
exten => _9118XXXXXXXX,n,Hangup()
exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to)
exten => _9119XXXXXXXX,n,Hangup()


; CARRIER DIALING EXTENSIONS, USE THE ADMIN INTERFACE TO PROGRAM THESE
; dial an 800 outbound number
;exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91800NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91800NXXXXXX,n,Hangup()
;exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91888NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91888NXXXXXX,n,Hangup()
;exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91877NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91877NXXXXXX,n,Hangup()
;exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91866NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91866NXXXXXX,n,Hangup()
;exten => _91855NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91855NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91855NXXXXXX,n,Hangup()

; dial a long distance outbound number
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
;exten => _91NXXNXXXXXX,n,Hangup()

; dial a local outbound number (modified because of only LD T1)
;exten => _9NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _9NXXXXXX,n,Dial(${TRUNK}/1727${EXTEN:1},,To)
;exten => _9NXXXXXX,n,Hangup()

; dial a local 727 outbound number with area code
;exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _9727NXXXXXX,n,Dial(${TRUNK}/1${EXTEN:1},,To)
;exten => _9727NXXXXXX,n,Hangup()

; dial a long distance outbound number to the UK
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
;exten => _901144XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _901144XXXXXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},55,To)
;exten => _901144XXXXXXXXXX,n,Hangup()

; dial a long distance outbound number to Australia
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
;exten => _901161XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _901161XXXXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
;exten => _901161XXXXXXXXX,n,Hangup()

; dial a long distance outbound number through BINFONE
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXXNXXXXXX,n,Dial(${TRUNKIAX}/${EXTEN:1},55,To)
; exten => _91NXXNXXXXXX,n,Hangup()
; dial a long distance outbound number through a SIP provider
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXXNXXXXXX,n,Dial(sip/${EXTEN:1}@SIPtrunk,55,o)
; exten => _91NXXNXXXXXX,n,Hangup()
; special extensions for North America to catch invalid phone numbers
; exten => _91XXX[0-1]XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXX[0-1]XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXX[0-1]XXXXXX,n,Hangup()
; exten => _91[0-1]XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91[0-1]XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91[0-1]XXXXXXXXX,n,Hangup()
; exten => _91XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXX,n,Hangup()
; exten => _91XXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXX,n,Hangup()
; exten => _91XXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXX,n,Hangup()
; exten => _91XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXXX,n,Hangup()
; exten => _91XXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXXXXX,n,Hangup()
; exten => _91XXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXXXXXX,n,Hangup()
; exten => _91XXXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXXXXXXX,n,Hangup()
; block calls to 555 numbers
; exten => _91NXX555NXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXX555NXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91NXX555NXXX,n,Hangup()
; dial a USA long distance outbound number through the loopback-no-log context
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXXNXXXXXX,n,Dial(${TRUNKloop}/888${EXTEN:2},55,o)
; exten => _91NXXNXXXXXX,n,Hangup()
;exten => _888NXXNXXXXXX,1,Goto(loopback-no-log,91${EXTEN:3},1)
;exten => _888NXXNXXXXXX,n,Hangup()

exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)
exten => 8889990011112,n,Hangup()


; Inbound call from BINFONE
; exten => 1112223333,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => 1112223333,n,Dial(sip/gs102,55,o)
; exten => 1112223333,n,Hangup()

; Extension 7275551212 - Inbound local number from PRI with 10 digit delivery
;exten => 7275551212,1,Ringing()
;exten => 7275551212,n,Wait(1)
;exten => 7275551212,n,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----${CALLERID(all)}-----${CALLERID(num)}-----${CALLERID(name)})
;exten => 7275551212,n,Answer()
;exten => 7275551212,n,Dial(sip/spa2000&sip/spa2001,30,To)
;exten => 7275551212,n,Voicemail(u2000)
;exten => 7275551212,n,Hangup()

; parameters for call_inbound.agi (7 fields separated by five dashes "-----"):
; 1. the extension of the phone to ring as defined in the asterisk.phones table
; 2. the phone number that was called, for the live_inbound/_log entry
; 3. a text description of the number that was called in
; 4-7. optional fields, they are also passed as fields in the GUI to web browser
; This is not part of VICIDIAL, it is for astGUIclient agent use only

; Extension 3429 - Inbound 800 number (1-800-555-3429) example of RBS T1
;    with 10 digit ANI and 4 digit DNIS star separated
;exten => _**3429,1,Ringing
;exten => _**3429,n,AGI(agi://127.0.0.1:4577/call_log)
;exten => _**3429,n,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
;exten => _**3429,n,Answer()
;exten => _**3429,n,Dial(sip/spa2000&sip/spa2001,30,to)
;exten => _**3429,n,Voicemail(u2000)
;exten => _**3429,n,Hangup()
; Extension 3429 - with ANI [callerID]
;exten => _*NXXNXXXXXX*3429,1,Ringing
;exten => _*NXXNXXXXXX*3429,n,AGI(agi://127.0.0.1:4577/call_log)
;exten => _*NXXNXXXXXX*3429,n,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
;exten => _*NXXNXXXXXX*3429,n,Answer()
;exten => _*NXXNXXXXXX*3429,n,Dial(sip/spa2000&sip/spa2001,30,to)
;exten => _*NXXNXXXXXX*3429,n,Voicemail(u2000)
;exten => _*NXXNXXXXXX*3429,n,Hangup()


; parameters for agi-VDAD_ALL_inbound.agi (upto 12 fields separated by five dashes "-----"):
; Below are the parameters needed for the script to be run properly
; 1. the method of call handling for the script:
;    - CID -    CID received, add record with phone number
;    - CIDLOOKUP -    Lookup CID to find record in whole system
;    - CIDLOOKUPRL -   Restrict lookup to one list
;    - CIDLOOKUPRC -   Restrict lookup to one campaign's lists
;     - CLOSER -      Closer calls from VICIDIAL fronters
;    - ANI -    ANI received, add record with phone number (based on RBS T1s)
;    - ANILOOKUP -    Lookup ANI to find record in whole system
;    - ANILOOKUPRL -   Restrict lookup to one list
;    - ANILOOKUPRC -   Restrict lookup to one campaign's lists
;    - VID -      Add record with Vendor Lead Code received as argument 12
;    - VIDLOOKUP -    Lookup Vendor Lead Code received as argument 12 to find record in whole system
;    - VIDLOOKUPRL -   Restrict lookup to one list (argument 12)
;    - VIDLOOKUPRC -   Restrict lookup to one campaign's lists (argument 12)
;    - VIDPROMPT -    Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code
;    - VIDPROMPTLOOKUP -    Prompt Vendor Lead Code to User with IVR to find record in whole system
;    - VIDPROMPTLOOKUPRL -   Restrict lookup to one list
;    - VIDPROMPTLOOKUPRC -   Restrict lookup to one campaign's lists
;    - 3DIGITID -    Enter 3 digit code to go to agent
;    - 4DIGITID -    Enter 4 digit code to go to agent
;    - XDIGITID -    Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)
; 2. the method of searching for an available agent:
;    - LO - Load Balance Overflow only (priority to home server)
;    - LB - <default> Load Balance total system
;    - SO - Home server only
; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
; 4. the phone number that was called, for the log entry
; 5. the callerID or lead_id of the person that called(usually overridden)
; 6. the park extension audio file name if used
; 7. the status of the call initially(usually not used)
; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; 11. the user to queue the call to for AGENTDIRECT in-group calls
; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID
;
; inbound VICIDIAL call with CID delivery through T1 PRI
;exten => 1234,1,Answer()                  ; Answer the line
;exten => 1234,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
;exten => 1234,n,Hangup()

; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel]
exten => _90009.,1,Answer()                  ; Answer the line
exten => _90009.,n,Dial(${TRUNKloop}/9${EXTEN},,to)
exten => _90009.,n,Hangup()
exten => _990009.,1,Answer()                  ; Answer the line, Sometimes needs to be removed
exten => _990009.,n,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
exten => _990009.,n,Hangup()
; DID forwarded calls
exten => _99909*.,1,Answer()
exten => _99909*.,n,AGI(agi-VDAD_ALL_inbound.agi)
exten => _99909*.,n,Hangup()


; barge monitoring extension
exten => 8159,1,ZapBarge()
exten => 8159,n,Hangup()

; ZapBarge direct channel extensions
exten => _86120XX,1,ZapBarge(${EXTEN:5})
exten => _86120XX,n,Hangup()

; MeetMe Adjustment Extensions
exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1})
exten => _X48600XXX,2,Hangup()

exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1})
exten => _X38600XXX,2,Hangup()

exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1})
exten => _X28600XXX,2,Hangup()

exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1})
exten => _X18600XXX,2,Hangup()

exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K)
exten => _55558600XXX,2,Hangup()

; immediate hangup extension
exten => 8300,1,Hangup()

; astGUIclient conferences
exten => _86000[0-4]X,1,Meetme(${EXTEN},q)
exten => _86000[0-4]X,n,Hangup()

; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme(${EXTEN},F)
exten => _86000[5-9]X,n,Hangup()
exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)
exten => _8600[1-2]XX,n,Hangup()

; quiet entry and leaving conferences for VICIDIAL (inbound announce, SendDTMF and ring-agent)
exten => _78600XXX,1,Meetme(${EXTEN:1},Fq)
exten => _78600XXX,n,Hangup()

; quiet monitor-only extensions for meetme rooms (for room managers)
exten => _68600XXX,1,Meetme(${EXTEN:1},Fmq)
exten => _68600XXX,n,Hangup()

; Asterisk 1.8 workaround
exten => _58600XXX,1,Meetme(${EXTEN:1},Fmq)
exten => _58600XXX,n,Hangup()

; quiet monitor-only entry and leaving conferences for VICIDIAL (recording)
exten => _558600XXX,1,Meetme(${EXTEN:2},Fmq)
exten => _558600XXX,n,Hangup()

; voicelab exten
exten => _86009XX,1,Meetme(${EXTEN},Fmq)
; voicelab exten moderator
exten => _986009XX,1,Meetme(${EXTEN:1})



; park channel for client GUI parking, hangup after 30 minutes
;    create a GSM formatted audio file named "park.gsm" that is 30 minutes long
;    and put it in /var/lib/asterisk/sounds
exten => 8301,1,Answer()
exten => 8301,n,AGI(park_CID.agi)
exten => 8301,n,Playback(park)
exten => 8301,n,Hangup()
exten => 8303,1,Answer()
exten => 8303,n,AGI(park_CID.agi)
exten => 8303,n,Playback(conf)
exten => 8303,n,Hangup()

; park channel for client GUI conferencing, hangup after 30 minutes
;    create a GSM formatted audio file named "conf.gsm" that is 30 minutes long
;    and put it in /var/lib/asterisk/sounds
exten => 8302,1,Answer()
exten => 8302,n,Playback(conf)
exten => 8302,n,Hangup()

exten => 8304,1,Answer()
exten => 8304,n,Playback(ding)
exten => 8304,n,Hangup()

; default audio for safe harbor 2-second-after-hello message then hangup
;    create a GSM formatted audio file complies with safe harbor rules
;    and put it in /var/lib/asterisk/sounds then change filename below
exten => 8307,1,Answer()
exten => 8307,n,Playback(vm-goodbye)
exten => 8307,n,Hangup()

; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL
exten => 8320,1,AGI(VD_amd.agi,${EXTEN}-----YES)
exten => 8320,n,Hangup()
exten => _8320*.,1,AGI(VD_amd.agi,${EXTEN}-----YES)
exten => _8320*.,n,Hangup()

; these are used for the ring_all function in VICIDIAL
exten => _8331*.,1,Playback(sip-silence)
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,Hangup()


; use for selective CallerID hangup by area code(hard-coded)
exten => 8352,1,AGI(agi-VDADselective_CID_hangup.agi,${EXTEN})
exten => 8352,n,Playback(safe_harbor)
exten => 8352,n,Hangup()

; this is used for sending DTMF signals within conference calls, the client app
;    sends the digits to be played in the callerID field
;    sound files must be placed in /var/lib/asterisk/sounds
exten => 8500998,1,Answer()
exten => 8500998,n,Playback(silence)
exten => 8500998,n,AGI(agi-dtmf.agi)
exten => 8500998,n,Hangup()

; multi-remote-monitor entry extensions
exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to)
exten => 8162,n,Hangup()

exten => 34567890123456789,1,Answer()
exten => 34567890123456789,n,Goto(monitor,s,1)
exten => 34567890123456789,n,Hangup()

;#### VDAD STANDARD TRANSFER ENTRIES ####
; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi script to be run properly
; 1. the method of call handling for the script:
;    - NORMAL -       <default> Standard outbound routing to agent
;    - TEST -       For performance testing only
;    - BROADCAST -   For no-agent broadcast dialing
;    - SURVEY -      For survery question then on to agent
;    - REMINDER -   Reminder campaign
;    - REMINDX -      Reminder with transfer to agent
; 2. the method of searching for an available agent:
;    - LB - <default> Load Balance total system
;    - LO - Load Balance Overflow only (priority to home server)
;    - SO - Home server only
; 3. the sound file to play when doing a SURVEY, REMINDER, REMINDX campaign
; 4. the acceptible dtmf digits for a SURVEY
; 5. the out-opt digit for a SURVEY (must be in the digit map)
; 6. the sound file to play for a SURVEY when transfering to an agent
; 7. the sound file to play for a SURVEY when DNCing the call
; 8. OPTIN or OPTOUT: if OPTIN call is only sent to agent with button press
;     if OPTOUT call is sent to agent if no button press at all
; 9. the status that is use for a SURVEY when someone opts out
;     if the status is DNC it will also add them to the internal dnc table

; Local channel resolution fix for Asterisk 13
exten => _1383XX,1,AGI(agi-VDAD_local_optimize.agi,${CONNECTEDLINE(name)})
exten => _1383XX,n,Wait(2)
exten => _1383XX,n,Hangup()

exten => _138331*.,1,AGI(agi-VDAD_local_optimize.agi,${CONNECTEDLINE(name)})
exten => _138331*.,n,Wait(2)
exten => _138331*.,n,Hangup()

; VICIDIAL_auto_dialer transfer script for no-agent campaigns:
exten => 8364,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8364,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB-----${CONNECTEDLINE(name)})
exten => 8364,n,Hangup()

; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO-----${CONNECTEDLINE(name)})
exten => 8365,n,Hangup()

; VICIDIAL_auto_dialer transfer script SURVEY at beginning:
exten => 8366,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8366,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB-----${CONNECTEDLINE(name)})
exten => 8366,n,Hangup()

; VICIDIAL_auto_dialer transfer script Load Balance Overflow:
exten => 8367,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8367,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO-----${CONNECTEDLINE(name)})
exten => 8367,n,Hangup()

; VICIDIAL_auto_dialer transfer script Load Balanced:
exten => 8368,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB-----${CONNECTEDLINE(name)})
exten => 8368,n,Hangup()

; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,n,Playback(sip-silence)
exten => 8369,n,AMD(2000,2000,1000,5000,120,50,4,256)
exten => 8369,n,AGI(VD_amd.agi,${EXTEN})
exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB-----${CONNECTEDLINE(name)})
exten => 8369,n,Hangup()

; VICIDIAL auto-dial reminder script
exten => 8372,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8372,n,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,n,Hangup()

; VICIDIAL SURVEY transfer script AMD with Load Balanced:
exten => 8373,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8373,n,Playback(sip-silence)
exten => 8373,n,AMD(2000,2000,1000,5000,120,50,4,256)
exten => 8373,n,AGI(VD_amd.agi,${EXTEN})
exten => 8373,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB-----${CONNECTEDLINE(name)})
exten => 8373,n,Hangup()

; VICIDIAL SURVEY transfer script with Cepstral names:
exten => 8374,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8374,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB-----${CONNECTEDLINE(name)})
exten => 8374,n,Hangup()

; VICIDIAL SURVEY transfer script AMD with Cepstral variables:
exten => 8375,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8375,n,Playback(sip-silence)
exten => 8375,n,AMD(2000,2000,1000,5000,120,50,4,256)
exten => 8375,n,AGI(VD_amd.agi,${EXTEN})
exten => 8375,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB-----${CONNECTEDLINE(name)})
exten => 8375,n,Hangup()

; BETA VICIDIAL_auto_dialer transfer script Load Balanced:
exten => 8377,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8377,n,Set(LRct=1)
exten => 8377,n,While($[${LRct} < 100])
exten => 8377,n,AGI(agi-VDAD_ALL_outboundBETA.agi,NORMAL-----LB-----${CONNECTEDLINE(name)})
exten => 8377,n,Set(LRct=$[${LRct} + 1])
exten => 8377,n,EndWhile()
exten => 8377,n,AGI(agi-VDAD_ALL_outboundBETA.agi,NORMAL-----LB-----${CONNECTEDLINE(name)})
exten => 8377,n,Hangup()


; PERFORMANCE TESTING
exten => _999XXXXXX1,1,Answer()
exten => _999XXXXXX1,n,Wait(2)
exten => _999XXXXXX1,n,Playback(vicidial-welcome)
exten => _999XXXXXX1,n,Hangup()

exten => _999XX11112,1,Wait(2)
exten => _999XX11112,n,Answer()
exten => _999XX11112,n,Playback(ss-noservice)
exten => _999XX11112,n,Playback(vm-goodbye)
exten => _999XX11112,n,Hangup()

exten => _999XX18112,1,Wait(2)
exten => _999XX18112,n,Answer()
exten => _999XX18112,n,Playback(vtiger-fax)
exten => _999XX18112,n,Playback(vtiger-fax)
exten => _999XX18112,n,Hangup()

exten => _999XX19112,1,Wait(2)
exten => _999XX19112,n,Answer()
exten => _999XX19112,n,Playback(vtiger-email)
exten => _999XX19112,n,Playback(vtiger-email)
exten => _999XX19112,n,Hangup()

exten => _999XXXX112,1,Wait(5)
exten => _999XXXX112,n,Answer()
exten => _999XXXX112,n,Playback(demo-instruct)
exten => _999XXXX112,n,Playback(demo-instruct)
exten => _999XXXX112,n,Hangup()

exten => _999XXXXXX2,1,Wait(8)
exten => _999XXXXXX2,n,Answer()
exten => _999XXXXXX2,n,Playback(demo-instruct)
exten => _999XXXXXX2,n,Hangup()

exten => _999XXXXXX3,1,Set(PRI_CAUSE=1)
exten => _999XXXXXX3,n,Hangup()

exten => _999XXXXXX4,1,Set(PRI_CAUSE=27)
exten => _999XXXXXX4,n,Hangup()

exten => _999XXXXXX5,1,Ringing
exten => _999XXXXXX5,n,Wait(120)
exten => _999XXXXXX5,n,Hangup()

exten => _999XXXXXX6,1,Wait(10)
exten => _999XXXXXX6,n,Answer()
exten => _999XXXXXX6,n,Playback(demo-instruct)
exten => _999XXXXXX6,n,Hangup()

exten => _999XXXXXX7,1,Wait(12)
exten => _999XXXXXX7,n,Answer()
exten => _999XXXXXX7,n,Playback(demo-enterkeywords)
exten => _999XXXXXX7,n,Hangup()

exten => _999XXXXXX8,1,Set(PRI_CAUSE=17)
exten => _999XXXXXX8,n,Hangup()

exten => _999XXXXXX9,1,Wait(6)
exten => _999XXXXXX9,n,Answer()
exten => _999XXXXXX9,n,Playback(demo-abouttotry)
exten => _999XXXXXX9,n,Hangup()

exten => _999XXXXXX0,1,Wait(5)
exten => _999XXXXXX0,n,Answer()
exten => _999XXXXXX0,n,Playback(vm-goodbye)
exten => _999XXXXXX0,n,Hangup()

;exten => 99999999999,1,Answer()
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Playback(conf)
;exten => 99999999999,n,Hangup()


[monitor]
exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}-----${HANGUPCAUSE(${HANGUPCAUSE_KEYS()},tech)}))
exten => s,1,Set(TIMEOUT(digit)=10)
exten => s,n,Set(TIMEOUT(response)=10)
exten => s,n,Set(MEETME_EXIT_CONTEXT=monitor_exit)
exten => s,n,Background(vm-extension) ; need audio prompt.
exten => s,n,WaitExten(10)
exten => s,n,Hangup()

exten => i,1,Goto(monitor_exit,s,1)
exten => i,n,Hangup()
exten => #,1,Goto(monitor_exit,s,1)
exten => #,n,Hangup()
exten => t,1,Goto(monitor_exit,s,1)
exten => t,n,Hangup()

exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},mqX) ; Listen
exten => _8[0-2]XX,n,Hangup()
exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},X)  ; Barge
exten => _99[0-2]XX,n,Hangup()

[monitor_exit]
exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}-----${HANGUPCAUSE(${HANGUPCAUSE_KEYS()},tech)}))
exten => _X,1,Goto(monitor,s,1)
exten => _X,n,Hangup()

exten => i,1,Goto(monitor,s,1)
exten => i,n,Hangup()
exten => #,1,Goto(monitor,s,1)
exten => #,n,Hangup()
exten => t,1,Goto(monitor,s,1)
exten => t,n,Hangup()



; --------------------------
; ConfBridge Extensions
; --------------------------

; use to send a customer channel into the conference
exten => _9600XXX,1,Answer()
exten => _9600XXX,n,Playback(sip-silence)
exten => _9600XXX,n,ConfBridge(${EXTEN},vici_agent_bridge,vici_customer_user)
exten => _9600XXX,n,Hangup()

; used to send an agent channel into the conference
exten => _29600XXX,1,Answer()
exten => _29600XXX,n,Playback(sip-silence)
exten => _29600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_agent_user)
exten => _29600XXX,n,Hangup()

; used by an admin to enter the confernece
exten => _39600XXX,1,Answer()
exten => _39600XXX,n,Playback(sip-silence)
exten => _39600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_admin_user)
exten => _39600XXX,n,Hangup()

; used to monitor a conference
exten => _49600XXX,1,Answer()
exten => _49600XXX,n,Playback(sip-silence)
exten => _49600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_monitor_user)
exten => _49600XXX,n,Hangup()

; used to record into a conference
exten => _59600XXX,1,Answer()
exten => _59600XXX,n,Playback(sip-silence)
exten => _59600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_recording_user)
exten => _59600XXX,n,Hangup()

; used to barge a conference
exten => _69600XXX,1,Answer()
exten => _69600XXX,n,Playback(sip-silence)
exten => _69600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_barge_user)
exten => _69600XXX,n,Hangup()

; used to trigger DTMF tones in a conference
exten => _79600XXX,1,Answer()
exten => _79600XXX,n,Playback(sip-silence)
exten => _79600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_dtmf_user)
exten => _79600XXX,n,Hangup()

; Used to play an audio file to a conference
exten => _89600XXX,1,Answer()
exten => _89600XXX,n,Playback(sip-silence)
exten => _89600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_audio_user)
exten => _89600XXX,n,Hangup()

; Used to kick all channels from a conference
exten => _99600XXX,1,ConfKick(${EXTEN:1},all)
exten => _99600XXX,2,Hangup()
exten => _55559600XXX,1,ConfKick(${EXTEN:4},all)
exten => _55559600XXX,2,Hangup()

; used to send an ringall agent channel into the conference
exten => _19600XXX,1,Answer()
exten => _19600XXX,n,Playback(sip-silence)
exten => _19600XXX,n,ConfBridge(${EXTEN:1},vici_agent_bridge,vici_ringall_user)
exten => _19600XXX,n,Hangup()
Last edited by dreedy on Mon Sep 19, 2022 8:48 am, edited 3 times in total.
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Asterisk 16.30.0-vici | VERSION: 2.14-924a | BUILD: 240716-1453 | svn 3856|dbschema 1717
dreedy
 
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Re: update to 16 and Conf and can't call out

Postby jamiemurray » Mon Sep 19, 2022 8:30 am

I meant the ENTIRE extensions.conf file so I can see what's happening either side of the confbridge extensions.
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Re: update to 16 and Conf and can't call out

Postby dreedy » Mon Sep 19, 2022 8:49 am

I updated the extension.conf information above to inspect.
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Re: update to 16 and Conf and can't call out

Postby jamiemurray » Mon Sep 19, 2022 9:04 am

You've put the confbridge extensions in the wrong place.

It must be above the line [monitor]
otherwise the extensions are not in the default context which is why you're seeing the error you are.
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Re: update to 16 and Conf and can't call out

Postby dreedy » Mon Sep 19, 2022 9:24 am

ACK smacks forehead!!!!

I moved the context above the [monitor] context and it is working. Thank you so much!!
1- mysql/apache Server (ViciBox 11) Dell R640
1- Dialer (Vicibox 11) Dell R620
1- Web (Vicibox 11) Dell R620
1- Archive Server Drobo 810n

Asterisk 16.30.0-vici | VERSION: 2.14-924a | BUILD: 240716-1453 | svn 3856|dbschema 1717
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Re: update to 16 and Conf and can't call out(solved)

Postby jamiemurray » Mon Sep 19, 2022 9:51 am

You're welcome! :)
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