music class requested but no music on hold loaded

[dgxa]

Hello I have this problem in my vicidial at the moment to park calls give the messaje in asterisk

music class requested but no music on hold loaded

This is the CLI output

Code: Select all

-- Executing [8301@default:1] Answer("SIP/TIP-in-000096a2", "") in new stack
    -- Executing [8301@default:2] AGI("SIP/TIP-in-000096a2", "park_CID.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/park_CID.agi
    -- <SIP/TIP-in-000096a2> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
    -- <SIP/TIP-in-000096a2> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
    -- <SIP/TIP-in-000096a2> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
    -- <SIP/TIP-in-000096a2> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
    -- Music class 015005182-park requested but no musiconhold loaded.

Not reproduce my audio only sip-silence.gsm

5.5.68-MariaDB || vicidial VERSION: 2.14-772a BUILD: 201004-1045 || Centos 7 || Asterisk 13.29.2 || SVN 3304

[jamiemurray]

It seems you've got the park music on hold for the campaign set to "015005182-park"

You need to create a matching music on hold entry in Admin with your appropriately encoded sound files uploaded via the audio store set on that entry.
Or set your Park MOH on the campaign to the ID of the Music on Hold entry you created.

[dgxa]

It seems you've got the park music on hold for the campaign set to "015005182-park"

You need to create a matching music on hold entry in Admin with your appropriately encoded sound files uploaded via the audio store set on that entry.
Or set your Park MOH on the campaign to the ID of the Music on Hold entry you created.

Thank you for the comments only recreated the configuration and reload was enough