by mflorell » Sat Feb 04, 2023 5:43 pm
There are different levels of service that go along with the different VICIdial hosting companies.
At VICIhost, we offer more proactive system monitoring, along with dedicated hardware that is hosted on machines we built and own in a secured Tier-3 hosting facility.
Some other VICIdial hosting companies just use other bulk hosting companies for their hosting to save money and charge less.
And then there are some other hosting companies that will steal your leads as a way for them to make money(we just had an organization that this happened to contact us last month.)
There are a lot of companies running VICIdial on less expensive $50/month hosting plans, and most of them do just fine on those platforms most of the time. Although we do hear from several companies doing this every month, usually when something goes wrong, and we have gotten quite a few new VICIhost clients as a result of that over the years.
The biggest lesson you can learn from those companies that have had problems on less expensive hosting platforms is to run backups of your VICIdial database every night, and store the backups on a separate system so you can restore them to a new system if you current hosted system disappears or becomes non-functional without warning.