I can't hear customers
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I can't hear customers
by ziadyusuf » Tue Mar 07, 2023 5:18 pm
i own a call center, my agents use vicidial and we use Microsip as a softphone plus ExpressVPN. they are able to hear customers but customers don't hear them back. also agents' voice volume is incredibly low. i tried and troubleshoot everything but nothing really works
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Re: I can't hear customers
by jovieticar101 » Thu Mar 09, 2023 3:24 pm
can you post your sip setting and dialplan used
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Re: I can't hear customers
by ziadyusuf » Mon Mar 13, 2023 5:50 pm
jovieticar101 wrote:can you post your sip setting and dialplan used
https://ibb.co/W57STqz
https://ibb.co/PWFTLnM
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Re: I can't hear customers
by jamiemurray » Mon Mar 13, 2023 7:03 pm
Microsip doesn't always play nice with NAT, try entering you external IPv4 address in the public address box.
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Managed Hosting - No tech skills required | VoIP Termination & DID numbering | https://jmurraysolutions.com
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