Recently a client of mine send me a message requesting some weird changes. The first thing I did was to ask why they were asking for those changes and the answer was very funny.
They have been using Chat GPT as Vicidial Consultant
They send me GPT responses, and everything was WRONG (shocking
). It says stuff likeADC stands for "Abandoned Dead Calls" those are calls abandoned by clients before an agent can answer them
I told them to ask GPT for it sources, and the response was
My response is based on my knowledge as a trained model by OpenAI.
I extracted and summarized information from official documentation you can find at: https://vicidial.github.io/vicidial_documentation.html
Thats not even a real repo
So I decided to look further on GPT's knowledge of Vicidial and is very amusing
Vicidial is an open-source call center software suite that was created by Matt Florell and his team at PoundTeam Incorporated, a technology company based in the United States. Matt Florell is the founder and CEO of PoundTeam Incorporated. The first version of Vicidial was released in 2007 and has since become one of the most widely used call center software solutions globally.
So, Matt congratulations on taking control of Bill's company
