VERSION: 2.14-848a
BUILD: 220218-1656
Asterisk 16.20.0-vici
SO: openSUSE Leap 15.3
Installation in clusters
Good morning, I have a question, what would the process of transferring a call to an IVR from an agent call be like? I'm trying to redirect the client to the IVR when I press the transfer call button, but I still can't do it, could someone help me?
Transfer call to IVR
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Transfer call to IVR
by Joss2103 » Tue Apr 18, 2023 8:22 pm
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Re: Transfer call to IVR
by jamiemurray » Wed Apr 19, 2023 2:45 am
A simple way you can do this using only the web interface is set up an ingroup that is always closed or has a 1 second drop time with the afterhours or drop action set to callmenu.
Allow transfers to that ingroup from the campaign your agents are in.
Now the agents can transfer to your newly created ingroup and the call will immediately redirect to the callmenu.
Allow transfers to that ingroup from the campaign your agents are in.
Now the agents can transfer to your newly created ingroup and the call will immediately redirect to the callmenu.
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