can't get enough of them recently.This one is quite an ambitious one but who would like to see dynamic campaign and agent settings in ViCiDial? I did put a ticket on ProjScope that outlines a plan to implement such a feature. mflorell - would love to know if you have clients who may have expressed desires for such functionality. Essentially, when we load up ViCiDial, we grab the current campaign and agent settings from the database and lock them in for that dialling session. My proposal is to allow some (only some at the point) to be changed dynamically during the dialling session. This negates the need to log out and back in again to pick up new settings. The pros to this are;
- Agents don't have to log out and back in again...makes reporting cleaner.
- Maintains a higher level of productivity for agents as they don't need to logout multiple times a day due to campaign changes.
- Campaigns changes become more fluid and seamless to manage.
- There can be a noticeable performance uplift.
I haven't identified the scope of the change yet as there are dozens of eligible options to review but interested to hear views on this before I begin any kind of development. Certain settings lend themselves easily to becoming dynamic (for example, enabling preview mode on a Manual campaign) but there are insane ones too (like changing a dial method from manual to auto).
Cheers guys.